The Business Support Services Office manages support services for projects that seek to improve operational efficiency, including change management and training internal and external users on the Department’s systems. As an agency, we are continually modernizing our processes and improving customer service by migrating from a legacy mainframe to MS Dynamics (we follow a Waterfall model for software development).

This individual will support internal units before and after new releases by serving as in interface to IT and other units such as Operations, Legal, Fiscal, Customer Service, and others. The ideal candidate is a skilled trouble shooter and brings an interest in using technology to support operational processes.

The Business Support Specialist will:
- Meet deadlines for multiple projects in a timely manner;
- Support communication and training efforts;
- Analyze software changes from a user’s perspective;
- Identify, analyze, and prepare risk mitigation tactics;
- Support and engage personnel throughout the agency, establish and maintain cooperative relationships with agency personnel and consultants;
- Analyze, track, and report issues;
- Prepare and review training materials;
- Coordinate and conduct training sessions and presentations;
- Provide assistance to internal users and work with IT troubleshoot issues;
- Prepare materials for the Executive Director and Deputy Commissioner to translate agency policies and create programs to achieve the agency’s strategic goals.

To Apply:

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(1) A baccalaureate degree from an accredited college, including or supplemented by twenty-four (24) semester credits in computer science or a related computer field and two (2) years of satisfactory full-time software experience in designing, programming, debugging, maintaining, implementing, and enhancing computer software applications, systems programming, systems analysis and design, data communication software, or database design and programming, including one year in a project leader capacity or as a major contributor on a complex project; or
(2) A four-year high school diploma or its educational equivalent and six (6) years of full-time satisfactory software experience as described in “1" above, including one year in a project leader capacity or as a major contributor on a complex project; or
(3) A satisfactory combination of education and experience that is equivalent to (1) or (2) above. College education may be substituted for up to two years of the required experience in (2) above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience. A masters degree in computer science or a related computer field may be substituted for one year of the required experience in (1) or (2) above. However, all candidates must have a four year high school diploma or its educational equivalent, plus at least one (1) year of satisfactory full-time software experience in a project leader capacity or as a major contributor on a complex project.
NOTE: In order to have your experience accepted as Project Leader or Major Contributor experience, you must explain in detail how your experience qualifies you as a project leader or as a major contributor. Experience in computer operations, technical support, quality assurance (QA), hardware installation, help desk, or as an end user will not be accepted for meeting the minimum qualification
requirements.
Special Note
To be eligible for placement in Assignment Level IV, in addition to the Qualification Requirements stated above, individuals must have one year of satisfactory experience in a project leader capacity or as a major contributor on a complex project in data administration, database management systems, operating systems, data communications systems, capacity planning, and/or on-line applications programming.

- Flexible and adaptable able to work in ambiguous and changing situations - Exceptional communication skills, both written and verbal - Excellent active listening skills - Ability to clearly articulate messages to a variety of audiences - Ability to lead workshops and research activities - Ability to analyze complex issues and synthesize them into accessible content - Experience with change management and training - Forward looking with a holistic approach - Experience in the government sector is preferred but not required - Experience with Microsoft Dynamics CRM is preferred but not required.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City Residency is not required for this position

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.