APPLICANTS MUST BE PERMANENT IN THE ADMINISTATIVE MANAGER CIVIL SERVICE TITLE.
M-F, 9-5

The Office Media Production and Records Management (OMPRM), as part of Office of Communications and Marketing, handles marketing materials, citywide campaigns, print to mail, and websites and social media. OMPRM is responsible for the Agency’s printing and production of all communications materials and forms, along with retaining the Agency’s archived records, forms control, and operating some Agency mailrooms.
General Statement:

Under the general direction of the Executive Director, Office of Media Production and Records Management, with very wide latitude for independent judgement and decision making, the Business Process Manger Manager is a key member of the leadership team for the Office of Communications and Marketing (OCM), supporting OMPRM with critical strategic initiatives and operational needs. The Business Process Manager works closely with the Executive Director to plan, advise, and report on initiatives related to OCM’s mission and services, manages the operations and staff within Mail Operations and Business Graphics units, as well as oversee and perform all contract-related work for OMPRM.

OMPRM is looking to hire one (1) Administrative Manager NM 2 to function as the Business Process and Administrative Services Manager.

The Business Process and Administrative Services Manager will:

- Oversee all operations and staff within Mail Operations and Business Graphics units including
Quick Copy Center, customer service team for the Design and Print Ordering System (DPOS) and
Forms Control Unit- through directing, planning, and coordinating bureau activities around these
functions.

- Manage OMPRM projects requiring cross-division collaboration and/or deep engagement with other
areas of the agency which may include but not limited to marketing campaigns, print, graphic design,
video and other media projects, ensuring thoughtful planning, clear communication about progress,
and well-defined accountability for completing agreed upon tasks in a timely manner; proactively
identifies opportunities to make operations more sustainable, better supported, and more effective at
helping the agency achieve its goals.

- Perform high-level contract work for OMPRM and oversees staff performing same, including
securing funding for all major purchases that require solicitation and bid, small purchase requests
and sole source contracts as well as acting as the bureau’s liaison with the Agency Chief Contracting
Officer, Office of Budget Administration and the Office of Legal Affairs.

- Supervise and guide the managers on personal matters for Mail Operations and Business Graphics
units, including but not limited to the development of tasks and standards, on-going performance
reviews and time and leave approvals.

- Advise the Executive Director concerning operational matters, project progress and challenges to
help determine the best course of action and develop and implement process and project plans to
monitor, track, measure and evaluate on-going work.

- Using data analysis, best practice theories, logic models and metrics, motivates and supports
members of the OCM leadership team and their subordinates in the implementation of standard
operating procedures and key polices, providing strategic support and recommendations to improve
operational efficiency.

- Execute other special projects and initiatives, as well as performs other administrative, project
management or analytical duties at the discretion of the Executive Director.

- Attend meetings and provides coverage and back-up for the Executive Director when s/he is
unavailable.

- Perform research and analysis to justify personnel actions for promotions, disciplinary, employee
interdepartmental transfers, reorganizations, and new need requests. Review, reconcile, and
report on personnel budgets to ensure actual spending is in line with budgeted.

- Tasked with the administration and on-going development of the DPOS and PACE systems, as well
as the further integration of these system with agency-wide processes including but not limited to
further implementation of system features and ensuring DPOS & PACE are functioning optimally for
both internal and external users.

- Manage relationships with internal agency support teams and helps OCM leadership strategize
around technology, procurement, finance, and personnel needs.

- Assess equipment needs, researches technology options to fulfill a particular need; contacts
vendors to arrange demonstration(s) and assists the Executive Director in evaluating proposals
from vendors.

1. A baccalaureate degree from an accredited college and four years of satisfactory, full-time progressively responsible clerical/administrative experience requiring independent decision-making concerning program management or planning, allocation for resources and the scheduling and assignment of work, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty; or
2. An associate degree or 60 semester credits from an accredited college and five years of satisfactory, full-time progressively responsible experience as described in "1" above, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty; or
3. A four-year high school diploma or its educational equivalent and six years of
satisfactory, full-time progressively responsible experience as described in "1"
above, 18 months of which must have been in an administrative, managerial,
executive or supervisory capacity. The supervisory work must have been in the
supervision of staff performing clerical/administrative work of more than
moderate difficulty; or
4. Education and/or experience equivalent to "1", "2" or "3" above. However, all
candidates must possess the 18 months of administrative, managerial, executive or supervisory experience as described in "1", "2" or "3" above. Education above
the high school level may be substituted for the general clerical/administrative
experience (but not for the administrative, managerial, executive or supervisory
experience described in "1", "2" or "3" above) at a rate of 30 semester credits
from an accredited college for 6 months of experience up to a maximum of 3½
years.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.