The Office of Human Resources (OHR) seeks a highly motivated individual to serve as a Business Operations Analyst. As Business Operations Analyst, the selected candidate will operate as a project manager and personnel records coordinator for OHR. The individual will facilitate the workflow processes across OHR business units and push projects through the appropriate channels to eliminate gaps and delays; and coordinate the request for OHR records and review of personnel folders. Reporting directly to the Chief Human Resources Officer, the Business Operations Analyst duties will include but not be limited to the following:

Project Management Duties:

- Manage planning processes and critical projects involving the various OHR units.
- Support the OHR team to organize and structure projects utilizing a project management framework and approach; coordinate people and processes to ensure effective planning to keep projects on track for timely delivery and to produce the desired results.
- Break projects into doable actions and set time frames.
- Prepare written materials for internal and external communications, including project overviews, internal memos, meeting agendas and presentations.
- Lead special and confidential projects as required by the Chief Human Resources Officer.
- Participate in special projects and initiatives as needed.

Personnel Records Coordinator Duties:

- Coordinate the request for personnel records within the agency.
- Facilitate employees' request to review their personnel folders and ensure the agency protocol is adhered to.
- Maintain a structured system for releasing personnel records and ensure timely return of folders by stakeholders.
- Lead the digitization of personnel records initiative by working with various stakeholders within the agency.
- Maintain confidentiality of personnel information received.

With an overarching mission to eliminate ageism and ensure the dignity and quality of life of approximately 1.775 million older New Yorkers, the New York City Department for the Aging (NYC Aging) is deeply committed to helping older adults age in their homes and creating a community-care approach that reflects a model age-inclusive city.

The Office of Human Resources (OHR) is responsible for the agency's human capital administration, which includes employment and recruitment, human resources, civil service administration, employee and labor relations, training and professional development, timekeeping & payroll, employee benefit programs, performance management, employee recognition, agency-wide events, and partnering with citywide and oversight agencies to facilitate the agency's workforce management business needs.

1. A master’s degree from an accredited college or university, accredited by regional, national, professional or specialized agencies recognized as accrediting bodies by the U.S. Secretary of Education and the Council for Higher Education Accreditation (CHEA) in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and one year of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; or in management or methods analysis, operations research, organizational research or program evaluation; or in personnel or public administration, recruitment, position classification, personnel relations, labor relations, employee
benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area; or
2. A baccalaureate degree from an accredited college or university, accredited by regional, national, professional or specialized agencies recognized as accrediting bodies by the U.S. Secretary of Education and the Council for Higher Education Accreditation (CHEA) and three years of satisfactory full-time professional experience in the areas described in “1" above.

- Project management experience and expertise is a plus. - Self-starter works independently and well with others across teams and at all levels of the organization. - Excellent organizational skills. Problem solve, and prioritize duties. - Excellent oral and written communication skills. - Seamlessly use technology to execute/streamline tasks and highly proficient with Microsoft Office. - Ability to manage multiple projects simultaneously while maintaining attention to detail and follow-up.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

PREFERRED QUALIFICATIONS

• Project management experience and expertise is a plus.
• Self-starter; works independently and well with others across teams and at all levels of the organization.
• Excellent organizational skills. Problem solve, and prioritize duties.
• Excellent oral and written communication skills.
• Seamlessly use technology to execute/streamline tasks; and highly proficient with Microsoft Office.
• Ability to manage multiple projects simultaneously while maintaining attention to detail and follow-up.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.