The New York City Housing Authority (NYCHA) is the nation’s oldest and largest public housing authority with more than 176,000 apartments, and responsibility for administering a citywide Section 8 leased housing program that serves over 200,000 additional tenants. NYCHA’s mission is to provide quality housing for New Yorkers that is sustainable, inclusive, and safe, while fostering opportunities for economic mobility.

NYCHA’s Asset & Capital Management (A&CM) Division integrates and aligns the Authority’s existing development, modernization, and asset management work being carried out by the Real Estate Development, Capital Projects, and Comprehensive Modernization departments. This includes a $4.5 billion capital program - one of the largest in NY State - as well as a historic real estate transaction portfolio. The A&CM Division delivers comprehensive repairs to NYCHA buildings and apartments through innovative financing models, strong partnership with residents and other stakeholders, strategic, data-driven portfolio planning, and cost-effective project delivery and management. The Division also positions NYCHA’s housing portfolio for the future by incorporating innovative building materials, construction methods, and technology, improving residents’ quality of life while enhancing building performance and management systems.

Position Description

The A&CM Division’s Strategic Services Department seeks a Business Intelligence Manager to help lead its newly revamped Business Intelligence (BI) unit. The BI unit has two primary areas of responsibility: providing analytical support across the division and leading execution of routine and ad hoc A&CM reports. The unit works closely with NYCHA’s CACMO to assess strategic reporting and data transparency needs for non-A&CM stakeholders and ensure fidelity of A&CM reports.

The BI Manager holds a leadership position within the Business Intelligence Department, with substantive contributions to Authority-wide research and policy. Reporting to the Head of BI and with very wide latitude for independent judgment, decision-making and initiative, the BI Manager oversees the planning of new initiatives with an eye to enabling robust program evaluation as well as oversees outcome reporting and program evaluation of all Business Intelligence initiatives. The position routinely champions new ideas and strategic initiatives; produces written studies and strategic plans for public release; and represents the department internally and externally as needed, including regularly participating in conferences, meetings, and seminars.

The BI Manager should have exceptional proficiency with data. This proficiency should include a strong technical quantitative foundation, with at least a baseline understanding of various data manipulation tools (e.g., Excel, R, Python, SQL). In addition, the Manager should be well equipped to identify data needs across the division, taking a consultative approach to helping A&CM unit leads establish and improve upon appropriate metrics to stay abreast of their units’ work. The Manager should be able to effectively explain complex data concepts to non-quantitative audiences, helped to foster a culture of data-driven decision making across the division.

Some key day-to-day responsibilities include:

- Day-to-day management of currently three (3) Business Intelligence Analysts responsible for data analytics, dashboards, and reporting. Provide oversight and serve as the primary point of contact on BI data visualization / KPI support for other A&CM units.
- Lead a rigorous pursuit of outcomes measurement and performance reporting.
- Lead robust program design and project planning of research and projects to make best practice the common practice throughout NYCHA.
- Manage a close collaboration with the other NYCHA departments to ensure the highest quality of data analytics best practices.
- Work with e-Builder team to align inputs with internal and external reporting needs.
- Liaise with internal stakeholders to identify opportunities to provide analysis to support decision making.
- Plan and carry out activities to develop effective coordination between the research efforts of the agency and other research projects.
- Provide leadership and general direction to agency personnel in planning, conducting and coordinating specific research projects.
- Lead, design and develop of self-serve BI and visualization dashboards, providing easy access to data and insights by leveraging various BI tools.
- Guide staff in researching and aligning data analysis and reporting with A&CM business needs.

Key Competencies

- Subject Matter Expert: Expertise in applied data science, including some technical acumen and an ability to explain and present complex data to non-quantitative audiences and knowledge of effective development of data tools (e.g., dashboards).
- Strong Leader & Capacity Builder: A proven leader with experience in public sector reporting, data governance, data analysis, and/or project management. Ability to build and manage high-performance teams through cultivating innovation, ownership, accountability, and collaboration.
- Effective Manager & Change Agent: A strategic thinker and structured problem-solver, able to drive change and innovation while effectively juggling diverse responsibilities and multiple, competing priorities. Demonstrated track record of facilitating large-scale organizational initiatives with a focus on process streamlining and efficiency improvements, resource optimization, and stakeholder buy-in.
- Exemplary Communicator: Ability to communicate complex data concepts to a variety of stakeholders, including non-quantitative audiences. Communication skills should include strong data visualization acumen, including both technical skills (e.g., Excel, PowerPoint) and understanding of data visualization best practices. Strong political acumen and practiced in facilitating multistakeholder meetings designed to achieve consensus on objectives. Experience collaborating with a diversity of cultures and sensitive to the challenges of low-income populations.

NOTE: Due to the existence of a civil service list, candidates must have civil service status in the title of Computer Specialist (Software) to be considered.

NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, please visit the link below:

http://www.nyc.gov/html/dcas/downloads/pdf/psb/100_1.pdf

Additional Information

1. INTERAGENCY TRANSFERS INTO NYCHA OF THOSE PERMANENT IN TITLE ARE NOT PERMITTED IN THE FACE OF AN ACTIVE AND VIABLE NYCHA PROMOTION LIST OR PREFERRED IS FOR THE SAME TITLE.
2. Candidates with permanent civil service status in the titles of Administrative Staff Analyst M-1 and Computer Systems Manager M-1 will also be considered.
3. Employees serving in the title of or who meet the qualification requirements for City Research Scientist will also be considered.
4. NYCHA employees applying for promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
5. NYCHA residents are encouraged to apply.

Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.

(1) A baccalaureate degree from an accredited college, including or supplemented by twenty-four (24) semester credits in computer science or a related computer field and two (2) years of satisfactory full-time software experience in designing, programming, debugging, maintaining, implementing, and enhancing computer software applications, systems programming, systems analysis and design, data communication software, or database design and programming, including one year in a project leader capacity or as a major contributor on a complex project; or
(2) A four-year high school diploma or its educational equivalent and six (6) years of full-time satisfactory software experience as described in “1" above, including one year in a project leader capacity or as a major contributor on a complex project; or
(3) A satisfactory combination of education and experience that is equivalent to (1) or (2) above. College education may be substituted for up to two years of the required experience in (2) above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience. A masters degree in computer science or a related computer field may be substituted for one year of the required experience in (1) or (2) above. However, all candidates must have a four year high school diploma or its educational equivalent, plus at least one (1) year of satisfactory full-time software experience in a project leader capacity or as a major contributor on a complex project.
NOTE: In order to have your experience accepted as Project Leader or Major Contributor experience, you must explain in detail how your experience qualifies you as a project leader or as a major contributor. Experience in computer operations, technical support, quality assurance (QA), hardware installation, help desk, or as an end user will not be accepted for meeting the minimum qualification
requirements.
Special Note
To be eligible for placement in Assignment Level IV, in addition to the Qualification Requirements stated above, individuals must have one year of satisfactory experience in a project leader capacity or as a major contributor on a complex project in data administration, database management systems, operating systems, data communications systems, capacity planning, and/or on-line applications programming.

- Experience developing, implementing, and maintaining complex MS Power BI dashboards, visualizations, and analytics. - Must possess a highly proficient understanding of relational databases and complex database structures, including hands on experience writing SQL queries. - Strong problem solving and troubleshooting skills which must incorporate data acquisition, transformation, and delivering information effectively utilizing modern BI tools. - Hands on experience and proficiency with MS PowerBI, Relational Databases, SQL, python. - Experience with Predictive analytics, Machine Learning and AI not required but beneficial. - Substantial academic and/or professional engagement with one or more climate mitigation or climate adaptation topics, programs, or policies as evidenced by sustained engagement over several years and/or prime mover in a policy-setting context. - Professional-level writing, as evidenced by published reports, articles, chapters or books. - High level of comfort and proficiency in public speaking, as evidenced by past participation in conferences, workshops, classroom teaching in a college or university setting. - Strong organizational, program management and interpersonal skills. - Background in multiple sustainability topics and issues. - Demonstrated experience in program evaluation. - Experience or education in qualitative and quantitative research methods. - Demonstrated interest in entrepreneurship, organizational capacity building, and strategies for building institutional knowledge and creating learning organizations. - Familiarity with New York City strategic plans. - Experience with community organizing, workforce development, community-based non-profits, affordable housing operation or development.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

NYCHA has no residency requirements.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.