THIS POSITION MAY BE ELIGIBLE FOR REMOTE WORK FOR UP TO 2 DAYS PER WEEK, PURSUANT TO THE REMOTE WORK PILOT PROGRAM.

**ONLY PERMANENT EMPLOYEES IN THE TITLE, COMPARABLE TITLE (UNDER 6.1.9), ELIGIBLE FOR THE 55A PROGRAM, AND THOSE THAT ARE REACHABLE ON THE CIVIL SERVICE LIST ARE ELIGIBLE TO APPLY.

The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses more than 45,000 businesses in more than 40 industries and enforces key consumer protection, licensing, and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources and, by helping to resolve complaints, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance. Through its community outreach and the work of its offices of Financial Empowerment and Labor Policy & Standards, DCWP empowers consumers and working families by providing the tools and resources they need to be educated consumers and to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City’s communities. For more information about DCWP and its work, call 311 or visit DCWP at nyc.gov/dcwp or on its social media sites, Twitter, Facebook, Instagram and YouTube.
DCWP is seeking a Business Analyst to augment the existing Project Management Office (PMO) team. Under the Director of the Project Management Office (PMO), the Business Analyst will be responsible for providing end-to-end project management for large/medium projects. Additionally, he/she will be responsible for providing business analysis on small projects and on various operational/production support tasks as assigned. The Business Analyst will function as a backup Project Manager or Subject Matter Expert (SME) on Projects. He/She must have proven experience in the Software Development Lifecycle (SDLC), project management skills, understanding knowledge of various project implementation methodologies (waterfall and scrum), including the ability to implement the most effective approach based on project needs.

The successful candidate should possess the following:
1. End-to-end business analysis skills, strong documentation, business process mapping experience.
2. Requirements gathering/documentation experience (use cases, functional specification/business requirements), documentation development, and data modeling.
3. Possess the ability to work in an iterative, agile environment with milestone deliverables in a structured development framework while delivering on time and within budget.
4. Ability to identify/resolve/prioritize mission critical production issues. Provide technical documentation.
5. Possess and/or obtain technical knowledge of the CRM application(s), including system architecture, database schema, application specific web services (API’s) and integration points with external systems.
6. Excellent written/oral communication skills, professionalism, commitment to quality, ability to prioritize, and desire to augment teams comprised of executive management, vendors/suppliers, and partner agencies.
7. Experience with Project Portfolio Management tools, SharePoint, Project, Visio; formal project management training.

Develop and maintain technical documentation such as design documents, specifications, software documents and training guides.

1. A master's degree in computer science from an accredited college or university and three (3) years of progressively more responsible, full-time, satisfactory experience in Information Technology (IT) including applications development, systems development, data communications and networking, database administration, data processing, or user services. At least eighteen (18) months of this experience must have been in an administrative, managerial or executive capacity in the areas of applications development, systems development, data communications and networking, database administration, data processing or in the supervision of staff performing these duties; or

2. A baccalaureate degree from an accredited college or university and four (4) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or

3. A four-year high school diploma or its educational equivalent, and six (6) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or

4. A satisfactory combination of education and experience equivalent to "1", "2" or "3" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and must possess at least three (3) years of experience as described in "1" above, including the eighteen (18) months of administrative, managerial, executive or supervisory experience as described in "1" above.

In the absence of a baccalaureate degree, undergraduate credits may be substituted for a maximum of two (2) years of the required experience in IT on the basis of 30 semester credits for six (6) months of the required experience. Graduate credits in computer science may be substituted for a maximum of one (1) year of the required experience in IT on the basis of 30 graduate semester credits in computer science for one (1) year of the required IT experience. However, undergraduate and/or graduate credits may not be substituted for the eighteen (18) months of experience in an administrative, managerial, executive, or supervisory capacity as described in "1" above.

1. Minimum five (5) years of business analyst experience for large, complex technical and/or web/CRM project implementation. 2. Strong working knowledge of SDLC, Agile/Iterative project implementation methodologies, user/system/functional requirements development and user acceptance testing required. 3. Ability to successfully manage projects from any phase of project lifecycle through deployment into production. 4. Manage existing or responsible for assembling project teams based on project scope, solution delivery requirements, or as assigned by senior leadership of the Project Management Office. 5. Ability to manage communications including meetings, agendas, meeting minutes, and action items. 6. User experience (UX) design knowledge, cloud computing knowledge, conflict resolution/negotiation skills, exposure to 7. Scrum methodologies. 8. Exceptional problem solving, analytical, and organizational skills with a detail-oriented approach. 9. Good interpersonal and relationship building skills with demonstrated track record of superior customer service. 10. Excellent written/oral communications and management skills. 11. Strong working knowledge of Microsoft Dynamics (CRM), Azure-managed cloud services, .NET technology. 12. Ability to produce results with minimal or no supervision.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City Residency is not required for this position

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.