NYCERS Customer Service Unit in the Client Services Division has an opening for a Retirement Counselor. The ideal candidate should possess effective written and verbal communication skills, to effectively engage with NYCERS members seeking guidance and information related to retirement benefits. Additionally, the candidate should possess the aptitude to handle complex issues
that require extended service attention, as well as the ability to effectively communicate resolutions to client related inquiries concerning retirement benefits topics. Retirement Counselors provide in-depth counseling session across the following channels (Phone, Video and In-person) to members and retirees and beneficiaries, who are seeking detailed information for their pension accounts about a buy-back, membership reinstatement, Estimated Benefits Letters or retirement filings. Retirement Counselors are expected to possess in-depth knowledge about the administration of the plans in NYCERS’ pension system in order to accurately and effectively guide members through the life cycle of their membership with NYCERS. Retirement Counselors are required to record all transactions promptly, accurately and in compliance with agency procedures and to comply with information security procedures by validating customer identity and maintain customer confidence.

1. An associate degree or completion of 60 semester credits from an accredited college or university, including or supplemented by 9 semester credits in mathematics, statistics, accounting and/or actuarial science and two years of satisfactory full-time experience performing mathematical, statistical, actuarial or accounting computations in one or more of the following: a) a retirement or employee benefits plan;
b) for customer service in a financial institution; and/or c) in a position requiring the application of law, rules and regulations and the use of statistical, actuarial or similar tables; or

2. A four-year high school diploma or its educational equivalent approved by a State's Department of Education or a recognized accrediting organization and four years of the experience described in "1" above. Each 15 semester credits from an accredited college including at least 3 credits in the areas described in "1" above may be substituted for each 6 months of experience to a maximum of 2 years experience. All candidates must have a four-year high school diploma or its educational equivalent and at least 2 years of experience as described in "1" above.

Knowledge of pension administration, Customer Service Experience, effective oral and written communication skills. Ability to work in a fast-paced customer contact environment. Candidates must be permanent in the Associate Retirement Benefits Examiner Title.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.