The New York City Department of Probation (DOP) helps build stronger and safer communities by working with and supervising people on probation, fostering positive change in their decision-making and behavior, and expanding opportunities for them to move out of the criminal and juvenile justice systems through meaningful education, employment, health services, family engagement and civic participation. We are located in every borough across the City and provide three core services: intake, investigations and probation supervision. In summary, DOP ensures that people that enter our system are supervised according to their risk level and receive the support and services they need to lead law abiding lives and be an asset to their communities.

DOP is recruiting for an executive manager to serve as the Associate Commissioner for the Division of Juvenile Operations responsible for the successful leadership and management of the Division according to the strategic direction set by the Deputy Commissioner. The Associate Commissioner under general direction of the Deputy Commissioner for Juvenile Operations, with wide latitude for independent initiative and decision making, will have management responsibility for overall planning, directing and administering activities for Juvenile Operations. The duties include but are not limited to:

- Assist the Deputy Commissioner in the management and overall planning, directing and administering of the activities of the Juvenile Borough Assistant Commissioners.
- Create a workplace culture that is consistent with the Department’s identified mission and guiding principles
- Develop staff through coaching and mentoring.
- Develop an organizational culture that fosters teamwork.
- Provide employees with support and resources needed to accomplish desired results.
- Demonstrate a strong ability to analyze problems and develop creative solutions to challenging problems.
- Takes the initiative in solving problems.
- Provide a stabilizing influence during periods of organizational change.
- Ability to make challenging decisions.
- Excel in planning, setting objectives and determining course of action.
- Plan, direct and evaluate operations to ensure compliance with applicable laws and Department policies.
- Assess manager performance and develop strategies for improvement.
- Provides oversight and direction to employees in accordance with the Departments’ policies and procedures.
- Oversees the effective management and delivery of probation services for Supreme and Criminal Court in both the preparation of Investigation and Supervision reports and the provision of effective supervision services citywide.
- Establish a culture of accountability by communicating clear expectations and initiating corrective actions when necessary.
- Provide citywide direction and consultation to management personnel responsible for the delivery of Family Court Services.
- Implement effective methods for data collection and monitor monthly reports to measure outcomes. Analyze outcomes and make adjustments to attain desired results.
- Monitor achievement of Department objectives and key performance indicators through statistical analysis.
- Participate in the development, formulation, implementation and evaluation of new and existing policies and procedures for citywide Family Court Services.
- Serve as a liaison and acting representative for the Deputy Commissioner in matters involving the Criminal and Supreme Courts, the District Attorney and other law enforcement agencies.

ASSISTANT DIRECTOR (DEPARTMENT - 51877

A baccalaureate degree from an accredited college and four years of full-time paid experience in counseling or casework in a recognized agency adhering to acceptable standards in probation, parole, social services, psychiatric or medical social work or related field, at least 18 months of which must have been in a responsible supervisory, administrative or consultative capacity performing activities related to the duties of the position; or

A combination of education and/or experience equivalent to “1” above. However, all candidates must have at least 18 months of experience in an administrative, managerial, executive, consultative, executive capacity or supervising personnel performing activities related to the duties of the position.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.