THE SELECTED CANDIDATE WILL BE OFFERED A SALARY BETWEEN $185,000.00 – $195,000.00

THIS POSITION IS ONLY OPEN TO CANDIDATES WHO ARE PERMANENT (NOT PROVISIONAL) IN THE CIVIL SERVICE TITLE OF ADMINISTRATIVE STAFF ANALYST.

CANDIDATES WHO ARE PERMANENT IN THE TITLE OF ADMINISTRARTIVE CONTRACT MANAGER, ADMINISTRATIVE PROJECT MANAGER, ADMINSTRATIVE MANAGER AND ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES ARE ALSO ENCOURAGED TO APPLY.

The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of children and families through child welfare and juvenile justice services and community supports. ACS manages community-based supports and foster care services and provides subsidized childcare vouchers. ACS child protection staff respond to allegations of child maltreatment. In juvenile justice, ACS oversees detention, placement, and programs for youth in the community.

The Division of Administration provides a wide range of support services throughout ACS to ensure all Divisions receive adequate and efficient support services to carry out their respective missions. The Division of Administration (Admin) employs approximately 463 public employees. Admin manages a Personnel Services (PS) Budget of approximately $30.4M and an Other Than Personnel Services (OTPS) Budget (OTPS) of $140M. It provides services including building maintenance, real estate, design, construction management, facilities and custodial services, occupational safety and health, operational support, security, transportation, and print production.

ACS seeks an outstanding candidate to serve as the Associate Commissioner for Facilities Operations to provides executive leadership for the agency’s comprehensive portfolio of facilities, encompassing borough-based administrative offices and congregate care environments. In partnership with the Real Estate, Design and Construction Management team, this role ensures that all facilities operate safely, efficiently and with utmost cleanliness and utility, reflecting City standards, the agency’s mission, and best practices for children, youth and family serving environments
Under the direction of the Deputy Commissioner, the Associate Commissioner will be responsible for overseeing the Facilities Helpdesk and associated team of support including but not limited to custodians, laborers, and painters driving operational excellence through proactive management, data-informed decision-making, and a strong focus on customer service, responsiveness, and communication. This selected candidate will establish and uphold performance metrics, promote cross-functional collaboration, and advance a culture of continuous improvement.

Responsibilities of the position include:

- Oversee daily operations of custodial, laborer, painter and helpdesk functions across multiple administrative properties and congregate care facilities, ensuring consistent, high-quality service delivery.
- Lead helpdesk performance management by analyzing service tickets and trends, prioritizing and assigning resources effectively, and developing strategies to improve response times, communication, and customer satisfaction.
- Implement operational standards and service protocols that reinforce safety, cleanliness, efficiency, and professional excellence across all facilities.
- Develop and monitor performance dashboards and key metrics to track service delivery, identify recurring issues, and drive data-based improvements to operations and customer engagement.
- Oversee the Quality Assurance program, including site inspections, condition assessments, and corrective action plans, ensuring ongoing compliance and continuous operational improvement.
- Foster strong communication and collaboration with internal stakeholders, program leadership, and external partners to ensure facility needs are clearly understood and effectively addressed.
- Coordinate fiscal and administrative functions, including staffing, budget management, inventory control, and procurement of equipment, supplies, and vendor services that support efficient facility operations.
- Champion continuous improvement through process evaluation, staff development, and innovation in service delivery and customer support systems.


ADDITIONAL INFORMATION:

*ALTHOUGH THE SELECTED CANDIDATE WILL BE ASSIGNED TO 66 JOHN STREET, MANHATTAN, THE SELECTED CANDIDATE WILL BE EXPECTED TO OPERATE OUT OF VARIOUS LOCATIONS AS PART OF A CONSISTENT ROTATION OF SUPPORT INCLUDING ACS HEADQUARTERS, NICHOLAS SCOPETTA CHILDREN’S CENTER AND FOSTER AVENUE WAREHOUSE.

Section 424-A of the New York Social Services Law requires an authorized agency to inquire whether a candidate for employment with child-caring responsibilities has been the subject of a child abuse and maltreatment report.

TO APPLY:

- Please go to www.cityjobs.nyc.gov or www.nyc.gov/ess for current NYC employees and search for Job ID # 761150.
- NO PHONE CALLS, FAXES OR PERSONAL INQUIRIES PERMITTED.
- NOTE: ONLY CANDIDATES UNDER CONSIDERATION WILL BE CONTACTED.

ADMINISTRATIVE STAFF ANALYST - 10026

1. A master's degree from an accredited college in economics, finance, accounting, business or public administration, public health, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a Juris Doctor degree from an accredited law school, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; or in management or methods analysis, operations research, organizational research or program evaluation; or in personnel or public administration, recruitment, position classification, personnel relations, labor relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management. Eighteen (18) months of this experience must have been in an executive, managerial, administrative, or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above.

2. A baccalaureate degree from an accredited college and four years of satisfactory full-time professional experience in the areas described in “1” above, including the 18 months of executive, managerial, administrative, or supervisory experience, as described in “1” above.

3. An associate degree or completion of 60 semester credits from an accredited college and six years of satisfactory full-time professional experience as described in “1” above, including the 18 months of executive, managerial, administrative, or supervisory experience, as described in “1” above.

4. A four-year high school diploma or its educational equivalent approved by a State’s department of education or a recognized accrediting organization and eight years of satisfactory full-time professional experience as described in “1” above, including the 18 months of executive, managerial, administrative, or supervisory experience, as described in “1” above.

5. A combination of education and/or experience equivalent to “1”, “2”, “3”, or “4” above. College education may be substituted for professional experience at the rate of 30 semester credits from an accredited college for one year of experience. However, all candidates must have a high school diploma and at least two years of experience as described in “1” above, including the 18 months of executive, managerial, administrative, or supervisory experience, as described in “1” above.

The candidate should possess: 1. Technical & Operational Expertise - Proven experience managing large and complex facility portfolios, with demonstrated ability to prioritize and allocate resources across multiple locations. - Strong understanding of building systems, custodial and maintenance operations, safety regulations, and compliance standards. - Demonstrated ability to analyze facilities data (e.g., helpdesk tickets, work orders, and service metrics) to identify trends, improve efficiency, and inform decision-making. 2. Leadership & Communication - Exceptional leadership skills with the ability to motivate teams, manage performance, and foster accountability and service excellence. - Excellent communication and interpersonal skills, with a demonstrated ability to engage effectively with internal stakeholders, senior leadership, and external partners. - Strong customer service orientation, with the ability to design and sustain systems that improve responsiveness, clarity, and follow-through. 3. Strategic & Continuous Improvement Orientation - Proven track record of establishing operational standards, process improvements, and performance metrics that enhance efficiency and service quality. - Demonstrated ability to lead organizational change and promote a culture of continuous improvement and innovation in a complex, mission-driven environment. - Strong fiscal management and administrative skills, including experience overseeing budgets, contracts, and procurement processes.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.