The New York City Employees’ Retirement System seeks a Client Correspondence Assistant, Part-Time, who will work on a wide variety of tasks that fall under the Quality Assurance Unit in NYCERS’ Client Service Division. The successful candidate for this position will be responsible for providing support to the Quality Assurance Unit Manager and be responsible for intaking incoming correspondences from NYCERS clients and third-party stakeholders. Specifically, the candidate will perform general tasks within the Client Correspondence Unit, including but not limited to:

- Reviewing incoming correspondence and executive correspondence from pensioners and members to assign to business units
- Reviewing draft outgoing letters to NYCERS clients, and other relevant third parties, and making appropriate revisions prior to release
- Efficiently assigning inquiry by using their knowledge of NYCERS business units and cases
- Coordinating with other NYCERS business units to determine the best response to complex inquiries
- Preparing unit reports for presentation to Division Leadership and the Executive Governance Board.
- Managing cases within the NYCEPAS system, including workflow management and preparing case notes

In addition to the above, the candidate will also perform other tasks to support the Client Services Division as needed.
This position will require attention to detail, responsiveness to requests, and an ability to manage multiple priorities while working on a variety of assignments. The successful candidate will need to be able to tackle a high-volume work efficiently and accurately.

ASSISTANT RETIREMENT BENEFITS - 40491

1. An associate degree or completion of 60 credits from an accredited college, including or supplemented by 9 credits in mathematics, statistics, accounting, and/or actuarial science; or

2. A four-year high school diploma or its educational equivalent and two years of satisfactory full-time experience performing mathematical, statistical, actuarial or accounting computations in one or more of the following: a) a retirement or employee benefits plan; b) customer service in a financial
institution; and/or c) in a position requiring the application of laws, rules and regulations and the use of statistical, actuarial or similar tables; or

3. A satisfactory combination of education and/or experience equivalent to “1" or “2" above. College education may be substituted for experience in “2" above on the basis that 30 semester credits from an accredited college may be substituted for each year of required experience. However, all candidates must posses a four-year high school diploma or its educational equivalent and either 9 semester credits
in mathematics, statistics, accounting and/or actuarial science from an accredited college or one year of experience as described in “2" above.

- Excellent writing and editing skills - Task-force, with some action-oriented collaboration - Proficiency with Microsoft Office Suite - Knowledge of Salesforce CRM - Knowledge of NYCERS’ business

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.