NYCERS is recruiting for two (2) Part-time Contact Center Agent’s in our Contact Center Unit within the Client Services Division to provide a great customer experience to their clients who serve the City of New York. The ideal candidates should possess effective communication skills to effectively engage with customers contacting New York City Employees’ Retirement System seeking guidance and information related to retirement benefits. Their duties include the following:
- Handling inbound/outbound calls to and from clients.
- Answering as needed in-person inquiries from clients.
- Listening to client’s needs and/or any concerns they may have and providing helpful solutions to their problems.

ASSISTANT RETIREMENT BENEFITS - 40491

1. An associate degree or completion of 60 credits from an accredited college, including or supplemented by 9 credits in mathematics, statistics, accounting, and/or actuarial science; or

2. A four-year high school diploma or its educational equivalent and two years of satisfactory full-time experience performing mathematical, statistical, actuarial or accounting computations in one or more of the following: a) a retirement or employee benefits plan; b) customer service in a financial
institution; and/or c) in a position requiring the application of laws, rules and regulations and the use of statistical, actuarial or similar tables; or

3. A satisfactory combination of education and/or experience equivalent to “1" or “2" above. College education may be substituted for experience in “2" above on the basis that 30 semester credits from an accredited college may be substituted for each year of required experience. However, all candidates must posses a four-year high school diploma or its educational equivalent and either 9 semester credits
in mathematics, statistics, accounting and/or actuarial science from an accredited college or one year of experience as described in “2" above.

- A patient and empathetic attitude - Strong communication skills, both written and verbal - Great active listening skills with exceptional interpersonal and rapport building skills - Strong time management and organizational skills while working in a fast-paced environment - Phone skills, including familiarity with cloud-based soft phones and integrated CRM software - Experience in the customer service for a public pension or similar financial industry - Basic troubleshooting skills - Proficiency with Salesforce CRM - Bilingual in English/ Spanish

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.