The Management Services Department supports public housing operations by overseeing lease enforcement activities and managing the implementation of key initiatives to improve service delivery and NYCHA’s effectiveness as a landlord. The department is also responsible for operations policy development and implementation, as well as overseeing lease enforcement activities. One of the units in this department is the Office of Tenancy Administration (OTA). OTA closely reviews termination and grievance cases to assist, where possible, with addressing curable breach cases, and ensuring that supporting documentation is submitted with all cases that must be forwarded to the Law Department. OTA also monitors the status of legal action for all Board terminated cases. Lastly, OTA also manages the Public Housing Reasonable Accommodations Coordinator (PHRAC). The PHRAC reviews reasonable accommodation requests that are not approved by Property Management and renders a determination on whether or not the accommodation should be approved.

This position oversees the day-to-day process for tenancy terminations of the Office of Tenancy Administration. This position reports to the OTA Housing Manager for Management Services.
Duties include but are not limited to the following:

- Assign cases, review documents and proofread calendar cases and Determine status for accuracy.
- Review new, amended, and re-opened administrative termination and grievance cases to determine if they conform with procedures described in the Management Manual, applicable General Memorandums (GM’s), and Standard Procedures.
- Ensure the submission of termination and grievance cases to the appropriate unit in the Law Department.
- Contact tenants to cure lease violations, when applicable.
- Contact developments regarding submission of additional information required to submit administrative termination and grievance cases to the Law Department.
- Review submissions and following up with tenants regarding reasonable accommodation requests.
- Prepare and update reports for distribution via SharePoint.
- Respond to development inquiries regarding status of termination cases.
- Assist development staff and supervisors regarding annual review processing and termination case submission issues in Siebel.
- Assist in training and orientation sessions, when applicable.
- Complete other related tasks and duties in the absence of the Manager, such as attending meetings of the Family Re-entry Program.
- Perform other duties as assigned.

Additional Information
1. Due to the existence of a civil service list, candidates must have permanent civil service status in the title of Assistant Housing Manager to be considered.
2. INTERAGENCY TRANSFERS INTO NYCHA OF THOSE PERMANENT IN TITLE ARE NOT PERMITTED IN THE FACE OF AN ACTIVE AND VIABLE NYCHA PROMOTION LIST OR PREFERRED LIST FOR THE SAME TITLE.
3. For NYCHA employees, this position is open on a direct transfer (lateral) basis only. It is not open as a promotional opportunity.
4. This vacancy is for a title which is normally filled through the Automated Transfer List System (ATLS). However, employees applying to this location via the Automated Transfer List System (ATLS) must reapply to this vacancy posting to be considered for this position.
5. NYCHA employees applying for transfer opportunity must have served a period of one year at current location and in current title and level (if applicable).

NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees

NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, click on the link below:
https://bit.ly/55aProgram

Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.

ASSISTANT HOUSING MANAGER (HA) - 80205

1. A baccalaureate degree from an accredited college, and one year of full-time satisfactory supervisory and/or administrative experience in housing management at a development or developments containing at least 150 apartments, including overseeing the performance of duties such as: interviewing applicants; determining eligibility; gathering and evaluating information to resolve complaints; collecting rents; and/or resolving tenant related problems; or

2. A four -year high school diploma or its educational equivalent, and five years of the full-time satisfactory experience as described in "1" above; or

3. A satisfactory equivalent combination of education and experience as described in "1" or "2" above. Undergraduate college credits may be substituted for experience on the basis of 30 semester credits from an accredited college for one year of full time satisfactory experience. However, all candidates must have a four year high school diploma or its educational equivalent.

- Experience using and navigating Siebel and AS400 - Excellent organizational skills - Ability to monitor caseload and work independently - Understanding of NYCHA and departmental policies and procedures, and overall operational structure

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

NYCHA has no residency requirements.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.