This position is located in the Bronx at 1 Fordham Plaza, 2nd Floor.

The Leased Housing Department’s Briefing, Rental and Transfer Unit (BRTU) is seeking an Assistant Housing Manager. Under the direction of the Housing Manager, with latitude in independent decision making, the Assistant Housing Manager will assist with leading the Bronx / Manhattan BRTU. The BRTU is responsible for processing rental and transfer packages for Section 8 participants. In addition, the unit is also responsible for conducting informal conferences and informal reviews. Specific duties and responsibilities include, but are not limited to the following:

- Responsible for the overall supervision of tasks performed by staff within the Briefing, Rental and Transfer Unit including recruitment, performance evaluation, training, and employee disciplinary actions
- Responsible for navigating, identifying, and assisting with Siebel issues/fixes/enhancements
- Review Rental and Transfer packages submitted by voucher holders; prepare packages for scanning and finalize rental processing in Siebel.
- Handle sensitive documents with personal identifying information. This will include scanning documents received into the system, associating documents to the proper service request, and reviewing and disposition documents and service requests.
- Process voucher extensions.
- Resolve Applicant and Tenant related issues.
- Communicate with outside agencies to ensure and expedite the Rental/Transfer process.
- Ensure accurate and timely responses to inquiries.
- Promptly review and disposition reasonable accommodation requests.
- Create and process payment adjustments.
- Report system issues and suggest enhancements to improve operations.
- Establish effective working relationships with internal and external customers.
- Perform related duties as assigned.

Note: Due to the existence of a civil service list, candidates must have permanent civil service status in the title of Assistant Housing Manager to be considered.

NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, click on the link below:

https://bit.ly/55aProgram

Additional Information:
1. This position is open on a direct transfer (lateral) basis only. It is not open as a promotional opportunity.
2. This vacancy is for a title which is normally filled through the Automated Transfer List System (ATLS). However, employees applying to this location via the Automated Transfer List System (ATLS) must reapply to this vacancy posting to be considered for this position.
3. Employees applying for transfer opportunity must have served a period of one year at current location and in current title and level (if applicable).

Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.

1. A baccalaureate degree from an accredited college, and one year of full-time satisfactory supervisory and/or administrative experience in housing management at a development or developments containing at least 150 apartments, including overseeing the performance of duties such as: interviewing applicants; determining eligibility; gathering and evaluating information to resolve complaints; collecting rents; and/or resolving tenant related problems; or

2. A four -year high school diploma or its educational equivalent, and five years of the full-time satisfactory experience as described in "1" above; or

3. A satisfactory equivalent combination of education and experience as described in "1" or "2" above. Undergraduate college credits may be substituted for experience on the basis of 30 semester credits from an accredited college for one year of full time satisfactory experience. However, all candidates must have a four year high school diploma or its educational equivalent.

- Excellent communication and customer service skills. - Strong analytical skills. - Ability to work independently. - Understanding of the Siebel System.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

NYCHA has no residency requirements.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.