Resident Engagement Department (RED), one of Community Engagement and Partnerships (CEP’s) six units, proactively engages residents through outreach, education and information sharing with a special focus on youth, seniors and tenant associations, in addition to the broader NYCHA community.

CEP seeks an exceptional Administrative Community Relations Specialist (Assistant Director, Borough Initiatives and Resident Programs) to lead and direct a division of its Resident Engagement Department. Reporting to the Director, responsibilities of the Assistant Director, Borough Initiatives and Resident Programs include, but are not limited to the following:

1. Support the Director in the revision, implementation and institutionalization of an updated resident engagement approach for NYCHA. Develop and implement policy and practices consistent with HUD regulations, guidelines and/or procedures.
2. Provide oversight of the Borough Initiatives units and Resident Programs unit and directly supervise five Managers and co-supervise one Secretary.
3. Develop and analyze key metrics that evaluate the effectiveness of NYCHA’s resident engagement strategies in agency initiatives (e.g. capital projects, Transformation Plan, agency pillars, etc.).
4. Provide strategic engagement support and related project management to other NYCHA departments in support of NYCHA’s strategic plan.
5. Assist in developing key processes, protocols and tools to support high-quality execution and broad NYCHA adoption of a broad and inclusive stakeholder engagement procedure.
6. Oversee the provision of technical assistance and skills training for RED employees.
7. Collect data and perform complex analyses related to the operation of the department and execution of engagement strategies.
8. Represent the Authority at high-level conferences and meetings with residents, inter-agency committees and with governmental, civic, and private institutions.
9. Assist the Director with budgetary responsibilities including management of grants to support resident programs.
10. Perform other related duties.

SPECIAL NOTE: Effective August 16, 2021, all persons newly hired for employment by the New York City Housing Authority (NYCHA) must provide proof of having received at least one dose of an approved COVID-19 vaccine prior to beginning their employment, except for those who obtain an exception due to medical or religious reasons through the reasonable accommodation process.

After receiving a conditional offer of employment from NYCHA, an applicant for employment must provide proof of having received at least one dose of an approved COVID-19 vaccine within a reasonable period of time. Failure by the applicant to provide NYCHA with proof of having received at least one dose of an approved COVID-19 vaccine will result in NYCHA revoking the conditional offer, unless the applicant obtains an exception through the reasonable accommodation process.

Any person who begins their employment with NYCHA after providing proof of having received only one dose in a 2-dose series of a COVID-19 vaccine, will also be required to provide NYCHA with proof of receipt of a second dose within 30 days of the first dose. Failure to do so will result in termination.

NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, please visit the link below:
http://www.nyc.gov/html/dcas/downloads/pdf/psb/100_1.pdf

Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.

1. A baccalaureate degree from an accredited college or university, accredited by regional, national, professional or specialized agencies recognized as accrediting bodies by the U. S. Secretary of Education and by the Council for Higher Education Accreditation (CHEA) and four years of satisfactory, full-time community liaison, community organization or community relations experience, at least two years of which must have been in a broad administrative or policy-making capacity with responsibility for planning, organizing, coordinating, developing, evaluating and/or administering a large community service program or activity; or
2. A four-year high school diploma or its educational equivalent approved by a State's Department of Education or a recognized accrediting organization and eight years of satisfactory, full-time experience as described in "1" above, at least two years of which must have been in a broad administrative or policy-making capacity with responsibilities as described in "1" above; or
3. Education and/or experience equivalent to "1" or "2" above. Undergraduate education above the high school level may be substituted for the community liaison, community organization or community relations experience, but not for the two years of broad administrative or policy-making experience described in "1" above, at the rate of 30 semester credits from an accredited college or university (as described above) for each year of experience, up to a maximum of 4 years. Graduate education beyond the baccalaureate degree may be substituted for the community liaison, community organization or community relations experience, but not for the two years of broad administrative or policy-making experience described in "1" above, on the basis of 30 graduate credits from an accredited college or university (as described above) for each year of experience, up to a maximum of 2 years. However, all candidates must possess a four-year high school diploma or its educational
equivalent approved by a State’s Department of Education or a recognized accrediting organization and two years of full-time experience in a broad administrative or policy-making capacity with responsibilities as described in "1" above.

1. Proven experience in economic opportunity and community building knowledge of best practices skilled consensus-builder. 2. Experience leading successful teams, coordinating complex projects to achieve stated objectives, developing systems and applying best practices. 3. Experience working with NYCHA residents and/or in public housing communities. 4. Self-starter, strategic thinker, problem solver with exceptional management ability. 5. Proven ability to work collaboratively with cross-functional teams. 6. Exceptional project management, organizational, analytical, quantitative and qualitative skills. 7. Excellent verbal and written communication skills strong attention to details.

NYCHA has no residency requirements.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.