CANDIDATES MUST BE PERMANENT IN THE COMPUTER SYSTEMS MANAGER CIVIL SERVICE TITLE.

Customized Assistance Services (CAS) helps Human Resources Administration (HRA) clients with health and/or mental health problems reach the highest attainable level of functioning and self-sufficiency by providing comprehensive, integrated, individualized clinical and support services. CAS works with other components of HRA and with other governmental and nongovernmental service providers to create new programs and to integrate and refine existing services so the people it serves can achieve their maximum functional capacity. CAS provides clinical expertise, recommendations, and direction to HRA in the fields of health, mental health, substance abuse and vocational rehabilitation.
Customized Assistance Services' Office of Business Strategies & Solutions (OBSS) is responsible for working with CAS program staff to develop requirements that support the design and re-engineering efforts for CAS programs. This team works closely with program and ITS to ensure the delivery of automated systems that support CAS programs. The Disability Services Program (DSP) assists HRA clients in obtaining federal disability benefits by helping clients apply for those benefits, and in filing appeals for applications that were denied for medical reasons.
The Disability Services division is responsible for gathering medical documentation for HRA clients to support their disability claim. Team includes Authorized Representatives who attend Administrative Law Judge hearings.

Under the executive direction of the Deputy Commissioner for Customized Assistance Services, the Assistant Deputy Commissioner has, with a high level of independence of action and decision making, administrative and managerial responsibility for two major areas, Office of Business Strategy and Solutions (OBSS) and the Disability Services Program (DSP). This Assistant Deputy Commissioner will be responsible for the program support, re-engineering, requirements gathering, system delivery and maintenance of all CAS systems. CAS systems support the continuity of benefits for public assistance clients, as well as, supportive housing, SSI application development, substance use and reasonable accommodations. The Assistant Deputy Commissioner will work on a team of individuals with technical and business knowledge of DSS, HRA, and CAS programs and systems. The candidate with provide leadership and guidance on the development] enhancement of CAS systems that support HRA's strategic goals. The Assistant Deputy Commissioner will oversee a team of Business Analysts, Computer Specialists, Program Delivery staff and Consultants.

Customized Assistance Services (CAS) is seeking to recruit one (1) Computer Systems Manager IV to function as an Assistant Deputy Commissioner of the Office of Business Strategies and Solutions (OBSS) and Disability Services program who will:

Provide oversight, leadership and monitoring for CAS systems and special agency initiatives, provide coordination between program support, ITS leadership, Responsible for the planning, organization, and management for all strategic and tactical technology direction for CAS as Department lead. Direct the activities of multiple projects including the development, design, and maintenance of various computer systems that support HRA/CAS initiatives. Act as lead advisor for internal and external users of CAS systems.

Oversee the day-to-day operation of the Disability Services Program. This division is responsible for gathering medical documentation for HRA clients to support their disability claim. Team includes Authorized Representatives who attend Administrative Law Judge hearings.

Triage issues related CAS systems and service delivery; escalate as necessary by prioritizing among competing problems; institute and enforce an escalation process that emphasizes mitigation of risks and resolution of issues at appropriate levels of the organizational hierarchy; Identify bottlenecks and areas for improvement.

Establish collaboration and cohesion between OBSS, CAS Programs and ITS by communicating the CASs expectations, help set division goals, ensure that appropriate divisions are consulted on large decisions; Meet with ITS senior management, program staff vendors. and other stakeholders to specify objectives for the proper planning and development of new systems. Review and recommend alternatives for proposed computer systems including project justifications and cost/benefit analyses.

Organize, create, and execute presentations and reports for the Deputy Commissioner, other executives, and external entities. Participate and represent program at meetings as needed.

Create secession plans, offer growth opportunities for staff and mentor/provide feedback to ensure continuation and efficient delivery of the requested services.


Work Location: 150 Greenwich Street 30th Floor NY NY 10007

Hours/Schedule: 9:00am-17:00pm (Flexible)

1. A master's degree in computer science from an accredited college or university and three (3) years of progressively more responsible, full-time, satisfactory experience in Information Technology (IT) including applications development, systems development, data communications and networking, database administration, data processing, or user services. At least eighteen (18) months of this experience must have been in an administrative, managerial or executive capacity in the areas of applications development, systems development, data communications and networking, database administration, data processing or in the supervision of staff performing these duties; or

2. A baccalaureate degree from an accredited college or university and four (4) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or

3. A four-year high school diploma or its educational equivalent, and six (6) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or

4. A satisfactory combination of education and experience equivalent to "1", "2" or "3" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and must possess at least three (3) years of experience as described in "1" above, including the eighteen (18) months of administrative, managerial, executive or supervisory experience as described in "1" above.

In the absence of a baccalaureate degree, undergraduate credits may be substituted for a maximum of two (2) years of the required experience in IT on the basis of 30 semester credits for six (6) months of the required experience. Graduate credits in computer science may be substituted for a maximum of one (1) year of the required experience in IT on the basis of 30 graduate semester credits in computer science for one (1) year of the required IT experience. However, undergraduate and/or graduate credits may not be substituted for the eighteen (18) months of experience in an administrative, managerial, executive, or supervisory capacity as described in "1" above.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.