The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

Information Technology Services (ITS) is DSS’s technology services organization. Its mission is to support the daily, emergent, and long-term needs of both agencies. ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications, including a variety of client eligibility and recertification systems, case management systems, housing systems, employment/work engagement services, revenue producing computer matches, claiming systems, and personnel systems.

Under the general direction of the Deputy Commissioner for Infrastructure and Operations, with wide latitude for the exercise of independent judgement, directs a large office of extremely technical professionals involved in complex design, architecture, analysis, engineering, and solution development activities related to the identification, assessment, selection, engineering, configuration, and deployment of the Agency’s Enterprise Network and Telephony services. This position also provides oversight over the distribution and tracking of all major hardware and software components, as well as the research, evaluation, acquisition, installation, customization, testing, implementation, maintenance, support, and replacement of all office automation component initiatives.

Information Technology Systems (ITS)/ is recruiting for one (1) Computer Systems Manager M4 to function as an Assistant Deputy Commissioner of Network, Telephony and Client Services, who will:

- Provide and deliver the defined technology services in a consistent, uniformed, measurable manner.
Coordinate and plan with other offices within ITS including ITSM to ensure service delivery with
minimal disruption.

- Leverage Command Center as control hub to monitor all infrastructure services. Maintain the
environment with appropriate patching, migration planning and execution. Act as key contact/interface
to Service Centers. Develop and document repeatable operational processes, site run books and
security controls. Maintain all LAN rooms for secure access and control.

- Direct senior subordinate staff in the delivery of all service towers within this office; report and
measure services against SLA/KPI, develop improvement plans. Collaborate to refine and improve
operation services. Ensure all resiliency and recovery services are comprehensively maintained
and tested.

- Direct, develop, and oversee technical professional staff to ensure timely business commitments.
Foster and drive values and behaviors that result in a delivery and service culture. Differentiate
performance, create succession plans, provide growth opportunities and mentor/provide feedback.
Direct, enforce, and ensure the execution of administrative policy and operational priorities to meet
the Agency's mission and goals.

- Develop complex technical recommendations for presentation to executive staff regarding strategic
infrastructure planning, consolidation, system conversions, and acquisitions related to the technology
services managed through this office.

1. A master's degree in computer science from an accredited college or university and three (3) years of progressively more responsible, full-time, satisfactory experience in Information Technology (IT) including applications development, systems development, data communications and networking, database administration, data processing, or user services. At least eighteen (18) months of this experience must have been in an administrative, managerial or executive capacity in the areas of applications development, systems development, data communications and networking, database administration, data processing or in the supervision of staff performing these duties; or

2. A baccalaureate degree from an accredited college or university and four (4) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or

3. A four-year high school diploma or its educational equivalent, and six (6) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or

4. A satisfactory combination of education and experience equivalent to "1", "2" or "3" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and must possess at least three (3) years of experience as described in "1" above, including the eighteen (18) months of administrative, managerial, executive or supervisory experience as described in "1" above.

In the absence of a baccalaureate degree, undergraduate credits may be substituted for a maximum of two (2) years of the required experience in IT on the basis of 30 semester credits for six (6) months of the required experience. Graduate credits in computer science may be substituted for a maximum of one (1) year of the required experience in IT on the basis of 30 graduate semester credits in computer science for one (1) year of the required IT experience. However, undergraduate and/or graduate credits may not be substituted for the eighteen (18) months of experience in an administrative, managerial, executive, or supervisory capacity as described in "1" above.

- Knowledge of IT strategies, policies, IT security, IT project management, budget management, contract management, finance, and vendor management best practices. - In depth understanding of current technologies, architectures, development and support processes and project delivery methodologies. - Comprehensive knowledge to analyze complex information technology program operations and requirements, applying knowledge of the laws, regulations, policies, procedures, practices, and reference requirements for implementing or improving information technology program activities. - Demonstrated exceptional leadership, coaching, facilitation, negotiation, and change management skills. - Impeccable managerial, decision making and interpersonal skills. - Proven track record of effectively interacting with senior management. - Ability to collaborate strategically and productively across departments. - Proficient in providing successful and increasingly complex leadership and management of people and processes within a diverse organization. - Excellent oral and written communication skills. - Proven problem solver who can make clear-headed decisions while under pressure. - Comprehensive understanding of the agency’s goals and objectives. - Ability to adjust work operations to meet emergency or changing information technology program services.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

New York City Residency is not required for this position

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.