Outreach, Rehousing and Landlord Management is a Homelessness Prevention Administration (HPA) program whose program areas are comprised of Early Intervention Outreach Services (EIOS), comprised of the Early Intervention Outreach Team (EIOT) & Neighborhood Homelessness Prevention Outreach (NHPO), Rapid Rehousing Operations (RRH), and the Landlord Management Unit / Electronic Fund Transfer (LMU/EFT). The organizational areas is an integral part of the Mayor’s initiative in preventing and addressing homelessness and housing stability in the City of New York; the Human Resources Administration is pooling it resources to lead in the City’s effort.

Under the executive direction of the Deputy Commissioner, with wide latitude for the exercise of independent decision and action, the Assistant Deputy Commissioner plans, develops and implements initiatives focusing on socio-economic issues such as homelessness and housing stability. The Assistant Deputy Commissioner also sets and instills a high standard of customer service and commitment to homelessness prevention throughout the unit staff.

Homelessness Prevention Administration (HPA)/Outreach, Rehousing & Landlord Management (ORL) is recruiting for one (1) Administrative Director of Social Services M3, to function as an Assistant Deputy Commissioner (ADC), who will:

- Lead, direct and guide supervisory staff in the management and control of subordinate staff, their
service delivery and operational efficiency. Monitor, implement, and oversee the activities of staff
and program performance including methods and processes utilized including adherence to policies
and procedures.

- Work with sister agencies, vendors, landlords, and advocates, ensuring that staff is resolving any
tenant and program issues as quickly as possible, both on an individual basis and as a participant in
community and interagency meetings.

- Plan, implement, oversight, assessment of daily operations, compliance with policy and procedures
and meeting performance goals of the relevant programs areas. Collaborates with the Deputy
Commissioner in determining and establishing the goals, policies and procedures of ORL.

- Participate in the strategic planning along with BPI, of the CurrentNYC Landlord Management
System and manage the implementation of the program/manages the development of the agency-
wide, phased plan for mass enrollment of H RA landlords and the subsequent roll-out of EFT
payments for all subsidies and cash assistance payments.

- In conjunction with the Mayor's Office of Operations, protect Tenants, participate in the intra-
agency task force on three quarter housing and manages staff who follow up on complaints routed
from 311, housing advocates or legal authorities and other agency staff to respond to routine and
emergency resident issues.

- Present timely comprehensive oral, written and graphical managerial reports to the Deputy
Commissioner, Chief of Homelessness Prevention Officer, Special Counsel and HRA Administrator
regarding the progress of the units' initiatives and emergent areas of concerns or risk.

- Collaborate during meetings with HRA leadership and other program areas to ensure that the goals
of the program area are being met and that efforts continue to comport with the agency's missions
and goals.

- Represent ORL, as directed by and in the absence of the Deputy Com missioner, at various city-wide
and inter-agency task forces/consortiums related to rehousing, outreach or landlord payment and
management.

- Network with various public, private, and community-based agencies regarding complaints and
service issues including complaints that have escalated to the Commissioner and higher.

1. A baccalaureate degree from an accredited college or university and four years of progressively responsible experience, in a large governmental agency, business firm, civic or community organization operating in the area of social services, including one year at the administrative or managerial level; or

2. Education and/or experience equivalent to "1" above. Graduate education or a license may substitute for up to a maximum of three years of experience in the area of social services, but not for the one year of experience at the administrative or managerial level as described in "1" above, as follows:

(A) A master’s degree from an accredited college or university in accounting, business, child welfare, counseling, economics, education, finance, human resources, labor relations, management, management science, nursing, operations research, organizational behavior, personnel or public administration, political science, psychology, sociology, social work, statistics, and/or urban studies may substitute for two years of experience; and/or

(B) Graduate education beyond the baccalaureate degree may be substituted at the rate of 30 semester credits from an accredited college or university in the area(s) listed in “2(A)” above for each year of experience up to a maximum of three years; or

(C) A valid New York State Registration as a Licensed Clinical Social Worker (LCSW) or Licensed Master of Social Work (LMSW) may substitute for three years of experience.

However, all candidates must have a baccalaureate degree from an accredited college and one year of experience at the administrative or management level as described in "1" above.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.