FOR OTI EMPLOYEES ONLY

The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the city delivers for New Yorkers in the 21st century. Watch our welcome video to see our work in action, follow us on social media @NYCOfficeofTech, and visit oti.nyc.gov to learn more.

The successful candidate will serve as an Assistant Business Services Associate reporting to the NYC 311 Customer Service Center. Responsibilities will include: assist in planning, coordination, and implementation of business management and services to support 24/7 operations and customer focused initiatives; utilize computer-based applications and technologies to support business needs across multiple contact center channels; use advanced functions of Microsoft Office Suite, business intelligence tools, and spreadsheet applications to prepare essential reports; assist in research and review of data to identify trends and support business strategies; assist in liaison functions with internal and external stakeholders; assist in preparation of time sensitive materials, documentation, business communications, and written correspondence; assist in maintenance of files and business records; assist in scheduling of meetings and conferences; assist with recruitment events, conducting interviews, and outreach support; assist in conducting presentations; and assist in coordination of special projects and programs; equitable service delivery and continuous improvement efforts.

HOURS/SHIFT
Day - Due to the necessary support duties of this position in a 24/7 operation, candidate may be required to work various shifts such as weekends and/or nights/evenings.

WORK LOCATION
Manhattan, NY

TO APPLY: FOR OTI EMPLOYEES ONLY

* Interested applicants with other civil service titles who meet the preferred requirements should also submit a resume for consideration

Please go to www.cityjobs.nyc.gov and search for Job ID #727269

SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW
APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL

OTI participates in E-Verify

#LI-DNI

COMMUNITY ASSOCIATE - 56057

Qualification Requirements
1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and/or experience which is equivalent to "1" above.

The preferred candidate should possess the following: 3+ years of full-time professional experience in business services, project coordination, human resources, and/or public administration demonstrated experience with business principles and techniques of administration, organization, and coordination of services in a government agency or non-profit organization strong research, analysis, and time management skills excellent customer relations, communications, and presentation skills strong business writing and business math skills strong documentation and data compilation skills strong technology and computer skills advanced proficiency with Microsoft Office programs including Word, Excel, Access, Visio, Project, and PowerPoint proven experience preparing complex spreadsheets ability to handle multiple tasks simultaneously under tight deadlines strong attention to detail and quality assurance: and ability to excel in a collaborative and fast- paced environment.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.