Hours: Full Time- 35 Hours
Work Location: 30-30 Thomson Avenue, LIC, NY 11101

The NYC Department of Design and Construction, Technology and Innovation Division seeks an Application Support Specialist to report to the Executive Director of Service Delivery. The Applications Support Specialist will be responsible for providing guidance and support for various applications and end-user training on custom-built and off-the-shelf computer applications to help end users efficiently and effectively fulfill business objectives. Responsibilities include- Technical writing skills, troubleshooting applications and software issues for all internal business units and external partners; act as a liaison between end user and project management teams to facilitate resolution of issues; perform business analysis for Technology & Innovation tasks, as needed, to help develop new applications and maintain existing; provide end-user training, documentation, and video creation for current applications, as well the testing of new or modified applications.

Authorization to work in the United States is required for this position. NYC Department of Design and Construction does not provide sponsorship for international employees for visa applications, extensions or status changes, including STEM/OPT visas. Applicants are responsible for ensuring that they meet all qualifying requirements for this position, at the time of application.

All applicants, including City Employees:
Please go to NYC Government Jobs | Explore Careers | City of New York, go to Search for Open Jobs, and type in the Job ID # listed above. Submit job application as prompted. Do not apply via Employee Self-Service (ESS), e-mail, mail, or fax your resume to DDC directly.

1. A baccalaureate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and four years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or

2. An associate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and six years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or

3. A baccalaureate degree from an accredited college, and eight years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or

4. Education and/or experience which is equivalent to "1", "2", or "3" above.

The ideal candidate should possess a minimum of 2-3 years of technical writing expertise to include: creation of technical documentation for non-technical audiences, creation of diagrams, flowcharts and other visual aids including video tutorials to complement written documentation, update, edit, and proofreading of all written materials. It would be beneficial to have a portfolio of technical writing samples for review. Additional skills: solving of complex issues and management of escalation to appropriate parties as needed. Responding to business user requests that may require technology-related intervention, creating user manuals and/or videos for existing and new applications and assisting project teams to optimize application performance and functionality. Moreover, knowledge of 365 including Teams and web interfaces is essential, and prior experience in providing application support and training of users on new application features and functionality is preferred. Effective communication, both verbally and in writing, with end users and all levels of management is a critical requirement.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City Residency is not required for this position.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.