Major Responsibilities

- Under direction of the Supervisor of Application Development (under the Deputy Director of Capital Integrated Data Solutions), design, implement, maintain and support IT automation and monitoring solutions for the Capital Division’s infrastructure and project-tracking platforms to ensure application and system availability.
- Configure and tune enterprise monitoring and automation tools; analyze, select, and deploy emerging technologies to improve reliability and reduce manual effort, in compliance with agency standards.
- Oversee Event, Patch, Release and Change Management activities for the Division’s applications and supporting environments.
- Produce outage reports and configure automated notifications and alerts so stakeholders are informed when outages occur or when changes are deployed to the production environment.
- Develop and maintain standards, guidelines, and technical specifications for automation and monitoring; recommend hardware, software, and server requirements for the supporting environment.
- Develop new modules and applications and maintain and improve the Capital Division’s existing Windows-based software, written in Visual Basic, ASP .NET and Access.
- Work with the team to plan features for project-tracking tools and write clear, maintainable code to implement them.
- Create and run SQL procedures and views to move, clean, and organize project data so staff have accurate, timely information.
- Test new features and changes to identify and fix defects, then tune performance and update scripts or settings after deployment.
- Write step-by-step guides and reports documenting how the software and tools work; provide training and support to staff, guiding them through fixes in easy-to-understand steps.

Work Location: Olmsted Center, Queens

How to Apply: Go to cityjobs.nyc.gov and search for Job ID# 785429.

All applicants must apply via cityjobs.nyc.gov. The City is no longer using ESS to accept applications.

*Current City Employees please include your ERN on your cover letter and resume.

NOTE: All resumes must be received no later than the last day of the posting period. References will be required upon request.

nyc.gov/parks

MOVEMENT IN THE FACE OF CIVIL SERVICE LISTS IS PROHIBITED UNDER CIVIL SERVICE LAW.

For information about applying for Civil Service Exams go to: Civil Service Exams - Department of Citywide Administrative Services (nyc.gov)

IT AUTOMATION AND MONITORING E - 95712

Minimum Qualifications

1. A baccalaureate degree in computer science, engineering or a related field from an accredited college and four years of satisfactory full-time experience related to IT automation engineering, monitoring engineering, management of infrastructure; or

2. Eight years of satisfactory full-time experience related to IT automation engineering, monitoring engineering, management of infrastructure;

3. Education and/or experience which is equivalent to "1" or "2" above.

Preferred Skills

1. Strong interpersonal, communication and organizational skills. 2. Expertise in Excel, Access or other similar numerical/data analysis programs. 3. Well-developed skills in associated database programming languages with an emphasis on MS SQL Server. 4. Comprehension of query plan, good query tuning skills and diverse experience improving query performance. 5. Good working knowledge of Object Oriented Programming concepts and basic data structures. 6. Knowledge of SQL queries and data views. 7. Familiarity with Visual Basic for Applications and Macros. 8. Experience with enterprise monitoring/alerting tools and IT automation or scripting to reduce manual effort. 9. Familiarity with Event, Patch, Release, and Change Management processes (ITIL-aligned). 10. Ability to meet deadlines and identify and resolve issues with minimal direction.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

This position is exempt from NYC residency requirements.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.