APPLICANTS MUST BE PERMANENT IN THE ASSOCIATE STAFF ANALYST CIVIL SERVICE TITLE

Under the direction of the Administrative Staff Analyst of the Office of Constituent Services (OCS) with wide latitude for independent initiative and judgment, the OCS Associate Staff Analyst ensures the integrity and consistency of data collection and reporting, oversees the delivery of reports, and is responsible for the creation of metrics.

The Office of Constituent Services is looking to hire one (1) Associate Staff Analyst to function as the OCS Operations Analyst who:

- Manage data collection and ensures regular and reliable delivery of reports to the Deputy
Commissioner, Executive Director of Business Operations, managers, and analysts within OCS.
Ensure that all data entered into HRA applications are executed in a standardized and consistent
manner. Report are used to maintain required statistics, evaluate program performance, and inform
decision-making, and may be used for the justification of new needs requests.

- Identify areas of inconsistency in the data that allude to either application errors or Call Center error.
Perform/conduct analysis on areas of data inconsistency and makes recommendations for
improvement on either an application or training level.

- Design, develop and prepare new reports based on the identification of emerging trends and
changes in agency business process.

- Manage and perform/conduct accurate measurement of metrics and reporting to assess
progress and performance within OCS.

- Maintain and manage the procedure for the delivery of reports and ad hoc requests to respective
executives and analysts.

- Respond to and manage the delivery of ad hoc requests for both the Executive Director of Business
Operations and the Deputy Commissioner in a timely and efficient manner.

- Work with the Mayor’s Office of Operations to ensure a collaborative understanding of HRA data and
agency process for the Mayor’s Management Report (MMR).

- Make appropriate recommendations and updates to reports in the NICE CXOne Application.


Salary Range:
$70,611.00 – $81,203.00

Work Location:
4 World Trade Center

Hours/Schedule:
M-F, 9am – 5pm

1. A master’s degree from an accredited college or university, accredited by regional, national, professional or specialized agencies recognized as accrediting bodies by the U.S. Secretary of Education and the Council for Higher Education Accreditation (CHEA) in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and one year of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; or in management or methods analysis, operations research, organizational research or program evaluation; or in personnel or public administration, recruitment, position classification, personnel relations, labor relations, employee
benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area; or
2. A baccalaureate degree from an accredited college or university, accredited by regional, national, professional or specialized agencies recognized as accrediting bodies by the U.S. Secretary of Education and the Council for Higher Education Accreditation (CHEA) and three years of satisfactory full-time professional experience in the areas described in “1" above.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.