This position is located at 787 Atlantic Avenue, Brooklyn NY 11238

The Brooklyn Client Services team within the Leased Housing Department is looking for an Administrative Staff Analyst. Reporting to the Director, the Administrative Staff Analyst will assist with various unit projects and initiatives. This position plays a key role in offering administrative support across several areas, particularly in procedure development, workflow optimization, case management, and report creation. Key responsibilities include, but are not limited to, the following:

- Track projects to ensure they meet deadlines and quality standards.
- Develop training programs and materials for employee development.
- Monitor and assess the implementation of new strategies.
- Propose and assist in executing workflow optimization to enhance productivity.
- Assist in creating SOPs to ensure operational consistency.
- Analyze operational trends, recommend improvements, and report findings Collect maintenance data and performance metrics from the Data Warehouse.
- Query Siebel for case-related information.
- Ensure timely follow-up and resolution of outstanding cases.
- Maintain accurate records and update stakeholders on case progress.
- Generate production tracking reports.
- Prepare routine and ad hoc reports for applications and rentals.
- Handle inquiries related to Brooklyn Client Services Units.
- Track system issues and monitor status of fixes and enhancements.
- Perform additional duties as assigned.

Note: Due to the existence of a civil service list, candidates must have permanent civil service status in the title of Administrative Staff Analyst to be considered.

NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, please click on the link below:

https://bit.ly/55aProgram

Additional Information:
1. INTERAGENCY TRANSFERS INTO NYCHA OF THOSE PERMANENT IN TITLE ARE NOT PERMITTED IN THE FACE OF AN ACTIVE AND VIABLE NYCHA PROMOTION LIST OR PREFERRED LIST FOR THE SAME TITLE.
2. NYCHA employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
3. NYCHA residents are encouraged to apply.

Please read this posting carefully to make certain you meet the qualification requirements before applying to this position.

ADMINISTRATIVE STAFF ANALYST ( - 1002A

1. A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area. 18 months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or
2. A baccalaureate degree from an accredited college and four years of professional experience in the areas described in "1" above, including the 18 months of executive, managerial, administrative or supervisory experience, as described in "1" above.

- Excellent communication and customer service skills. - Experience with managing projects and working with a diverse array of stakeholders. - Strong analytical skills. - Ability to work independently. - Understanding of the Siebel System. - Advanced knowledge of Microsoft Office Suite.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

NYCHA has no residency requirements.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.