The New York City Housing Authority is seeking a Deputy Director for the Leased Housing Department’s Bronx Client Services Unit. Bronx Client Services' responsibilities include recertification and lease renewal of participants of the Housing Choice Voucher Program. Under the direction of the Senior Director, the Deputy Director will provide leadership and oversight of the Recertification Unit. This role is responsible for supervising staff, managing daily operations, developing and implementing policies and procedures, and ensuring compliance with regulatory requirements.

The Deputy Director will play a key role in strategic planning and internal management, including resource allocation, performance monitoring, and ensuring timely and accurate work completion. The ideal candidate will be a strong leader with a proven ability to drive operational efficiency and uphold high standards of service delivery.

Key Responsibilities:
- Provide direct leadership, mentoring, coaching, and evaluation of the Bronx Client Services Department staff.
- Oversee all management, administrative, and personnel activities related to the unit, including staff assignments, monitoring productivity and trends, ensuring timely case processing, and accuracy of payment adjustments.
- Supervise and support staff development through training, coaching, and performance management.
- Conduct quality assurance reviews to ensure adherence to HUD and NYCHA policies and procedures.
- Participate in the development, implementation, and continuous improvement of departmental policies and procedures.
- Use data analysis to generate reports, monitor productivity, and identify trends to inform strategic decisions.
- Validate operational reports and maintain accurate records and data related to unit activities.
- Respond to inquiries and resolve issues raised by applicants, tenants, property owners, and other stakeholders.
- Foster collaborative relationships with internal teams and external partners to enhance service delivery.
- Represent the department in meetings and interagency collaborations.

NOTE: Due to the existence of a civil service list, candidates must have permanent civil service status in the title of Administrative Staff Analyst to be considered.

NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, please click on the link below:

https://bit.ly/55aProgram

Additional Information:
1. NYCHA employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
2. NYCHA residents are encouraged to apply.

NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees Retirement System (NYCERS).

Please read this posting carefully to make certain you meet the qualification requirements before applying to this position.

ADMINISTRATIVE STAFF ANALYST - 1002E

1. A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area. 18 months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or

2. A baccalaureate degree from an accredited college and four years of professional experience in the areas described in "1" above, including the 18 months of executive, managerial, administrative or supervisory experience, as described in "1" above.

Preferred Qualifications / Skills: - Demonstrated experience in managing teams and complex projects. - Strong analytical and problem-solving skills with the ability to identify organizational issues and implement effective solutions. - Proven competency in performance monitoring, business planning, project management, and professional communication. - Excellent written and verbal communication skills, with the ability to tailor messaging to diverse audiences. - Experience working with a variety of stakeholders, including agency leadership, frontline staff, and external partners. - Advanced proficiency in Microsoft Excel and Visio. - Proficiency in Microsoft Office Suite (Word, PowerPoint, Outlook, Access). - Strong data management and analysis skills ability to compile, interpret, and report quantitative data from multiple sources. - In-depth knowledge of HUD’s Housing Choice Voucher Program regulations and NYCHA policies and procedures. - Ability to identify operational errors and implement corrective actions effectively

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

NYCHA has no residency requirements.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.