Adult Protective Services (APS) is mandated by the State of New York to provide social, legal and protective services to individuals 18 years of age and older, who because of mental or physical impairments are unable to meet their essential needs for food, shelter, clothing, or medical care, secure benefits and entitlements or protect themselves from physical or mental injury, neglect, maltreatment, or financial exploitation; are in need of protection from actual or threatened harm, neglect or hazardous coordination; and have no one available who is willing and able to assist them responsibly.

Under the direct supervision of the APS Central Intake Unit Director, with latitude for independent judgment, the Administrative Assistant will utilize administrative and clerical skills to handle administrative requests and queries from Program Director and senior staff; oversee general office management and assist and support the Program Director in ensuring that the daily operations of the program are efficiently maintained and that all mandated services and timeframes prescribed by the NYS Department of Social Services are met by initially reviewing and keeping an accurate account of all referrals submitted to APS, and will:

Adult Protective Services is recruiting for one (1) Clerical Associate III to function as an Administrative Assistant in APS’ Central Intake Unit, who will:

- Conduct initial review of all non-call APS referrals that are faxed, forwarded by US mail, or submitted to Adult Protective Services through the APS web application system underscoring referrals that may need immediate attention.

- Assign non-call referrals to supervisors for distribution to intake caseworker staff for processing in APS Case Management System.

- Control and maintain a tracking spreadsheet of non-call referrals that have been submitted and distributed for processing.

- Monitor and maintain the APS Central Intake Referral Mailbox for e-mailed correspondence from community partners and other referral sources requesting information on the status of APS referrals. Provide status information to referral sources as needed.

- Be responsible for fields inquiry calls from the community to address concerns regarding program related issues.

- Monitor the APS Interactive Voice Response System (IVRS) call display to oversee APS intake call traffic.

- Be responsible for the procurement and control of the program area’s office supplies.

Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.