The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

Career Services offers Cash Assistance clients opportunities to help them increase their job skills and build a career that will lead to success and financial security. HRA's Career Services works closely with clients to find opportunities that match their skills, needs, and career goals, and help them work toward opportunities to grow and build a successful career. Career Services is comprised of four (4) units who work cohesively to effectively carry out its core mission. Career Services is comprised of the following units: Provider, Client and Business Services, Education and Youth Services, Systems Innovation and Engagement and Contracts, Budgets and Special Projects.

Business Link (BL) is the recruitment arm of DSS/HRA and works closely with employers to fill job orders, provide free job placement, and offer subsidized job training opportunities to Cash Assistance recipients and low-income individuals in New York City. Business Link’s primary mission is the referral of Cash Assistance clients to realistic and sustainable job opportunities. This is achieved through a variety of specialized programs, new and existing incentive mechanisms, targeted pre-employment support services, leveraged computer applications, and a focus on job development.

Career Services is recruiting for one (1) Associate Staff Analyst to function as an Account Manager, who will:

- Coordinate outreach and recruitment events to promote training and employment opportunities to clients.

- Create recruitment calendar and operational plan to enhance the services provided to connect clients to various employer and trainer opportunities.

- Develop and utilize reports to conduct data analysis and monitor progress toward client hires and employer Job Orders; Create and produce daily/ weekly/ monthly and ad-hoc reports.

- Research innovative strategies and identify best practices for employment and training recruitment initiatives to help client achieve their employment and training goals.
- Work with Job Developers to coordinate, plan, and schedule special career, training, or educational events for clients.

- Work with Business Link leadership to create materials to promote employment and training opportunities.

- Assist clients with resume creation, interview preparation and other job readiness activities; Use Text to Work application, Business Link system, and other HRA systems to obtain Job Seeker contact information and promote employment and training opportunities and track/report outcomes.

- Responsible to initiate recruitment events for each account developed, conduct recruitment, pre-screening and refer job seekers to Business Link’s available job opportunities.

- Perform full candidate assessment and use pre-screening and assessment tools and techniques to evaluate potential clients; determine if a job seeker should be referred to an employer or trainer for interviews.

- Responsible to communicate with Job Development team to address the job needs of employers and update action taken in Business Link system; Additional duties assigned.

1. A master’s degree from an accredited college or university, accredited by regional, national, professional or specialized agencies recognized as accrediting bodies by the U.S. Secretary of Education and the Council for Higher Education Accreditation (CHEA) in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and one year of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; or in management or methods analysis, operations research, organizational research or program evaluation; or in personnel or public administration, recruitment, position classification, personnel relations, labor relations, employee
benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area; or
2. A baccalaureate degree from an accredited college or university, accredited by regional, national, professional or specialized agencies recognized as accrediting bodies by the U.S. Secretary of Education and the Council for Higher Education Accreditation (CHEA) and three years of satisfactory full-time professional experience in the areas described in “1" above.

- Excellent Interpersonal skills and proven ability to engage people in conversation - Strong written and oral communication skills - Ability to prioritize and effectively manage multiple tasks in a fast-paced work environment - Willingness to learn, be flexible and adapt to work assignments in a variety of situations and an ability to problem solve - Fluency in data best practices with an emphasis on data integrity, accountability, and reporting - Intermediate to expert proficiency in Microsoft office

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.