NYCERS is seeking an experienced professional to serve as a Project Manager – Organizational Change Management (OCM) reporting to the EPMO Project Portfolio Manager. This individual will be responsible for providing project and organizational change management services in support of the Legacy Retirement Program (LRP) and NYCERS project demands. The role is focused on enterprise change leadership, cross-functional coordination, stakeholder engagement, and ensuring organizational readiness and adoption throughout the LRP lifecycle.
The Project Manager will be responsible for managing and coordinating OCM activities across small to large-scale initiatives while following EPMO-defined project management practices, processes, and policies, including Demand Management, Project, Program and Portfolio Management (PPM), Project Management Life Cycle (PMLC), Project Performance Measurement and Communications, and Project Governance. The individual will develop and maintain integrated OCM plans, coordinate change impacts and readiness activities, manage dependencies and risks, and ensure change management activities remain aligned with overall LRP program milestones, priorities, and delivery objectives.
While this position will report through PPM, the individual will also need to partner closely with and take direction from the LRP Program Director to ensure OCM priorities, stakeholder activities, readiness efforts, and change deliverables are aligned with the overall program strategy, decisions, and delivery needs.
Key Responsibilities
- Lead and manage the LRP organizational change management strategy and execution across impacted business, operational, technology, and stakeholder groups.
- Develop and maintain an integrated OCM plan that aligns change activities, milestones, dependencies, communications, training, stakeholder engagement, and readiness activities with the overall LRP program schedule.
- Coordinate change activities across the organization, ensuring business and program teams are aligned on upcoming changes, impacts, required actions, and readiness expectations.
- Partner closely with the Program Director, PPM, EPMO, and workstream leads to identify organizational impacts, change risks, dependencies, and areas requiring leadership visibility or intervention.
- While this position will report through PPM, the individual will also need to partner closely with and take direction from the Program Director to ensure OCM priorities and activities remain aligned with overall LRP program objectives, decisions, and delivery priorities.
- Lead stakeholder engagement and change impact assessments to identify how LRP changes will affect business processes, roles, responsibilities, systems, and day-to-day operations.
- Establish and manage change readiness activities, including readiness assessments, stakeholder alignment, communications, training coordination, adoption planning, and transition activities.
- Facilitate cross-functional working sessions with business, technology, program, vendor, and stakeholder groups to drive alignment, resolve issues, and coordinate change-related activities.
- Identify and proactively manage OCM risks, issues, dependencies, and resistance, escalating matters to the Program Director and appropriate leadership when decisions or intervention are required.
- Develop OCM reporting and dashboards that provide visibility into change readiness, stakeholder engagement, key risks, upcoming activities, dependencies, and areas requiring leadership support.
- Coordinate with Communications, Training, Business SMEs, Product Owners, and other functional teams to ensure messaging, training, process changes, and stakeholder activities are aligned and delivered timely.
- Establish clear accountability for OCM deliverables, tracking actions, owners, milestones, and dependencies through completion.
- Support governance forums and leadership meetings by preparing OCM updates, identifying decisions needed, and providing recommendations related to organizational readiness and change adoption.
- Monitor organizational readiness and adoption throughout the LRP lifecycle, adjusting change strategies and activities based on stakeholder feedback, program changes, risks, and emerging impacts.
- Drive change adoption and sustainability, ensuring impacted stakeholders are prepared to transition to new processes, technologies, roles, and operating models.
- Serve as a central OCM point of coordination for LRP, connecting business, program, technology, vendor, and stakeholder groups to ensure change activities are integrated rather than managed independently.
- Provide hands-on project management leadership, maintaining schedules, action logs, deliverables, dependencies, status reporting, and follow-through across the OCM workstream.

IT PROJECT SPECIALIST - 95710

Minimum Qualifications

1. A baccalaureate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and four years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or

2. An associate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and six years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or

3. A baccalaureate degree from an accredited college, and eight years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or

4. Education and/or experience which is equivalent to "1", "2", or "3" above.

Preferred Skills

Core Experience Required: - Demonstrated experience leading organizational change management initiatives within complex enterprise programs. - Proven ability to coordinate change activities across multiple business, program, technology, and stakeholder groups. - Strong project/program management discipline, with experience managing competing priorities, dependencies, risks, and deadlines. - Experience conducting change impact assessments, stakeholder analysis, readiness assessments, communications, training coordination, and adoption planning. - Strong executive communication skills, with the ability to translate complex program impacts into clear, concise leadership-level messaging. - Ability to operate effectively in a matrixed environment, balancing PPM/EPMO governance requirements with direction and priorities from the LRP Program Director. - Experience working with senior stakeholders, business leaders, SMEs, vendors, and cross-functional teams to drive alignment and accountability. - Demonstrated ability to anticipate organizational impacts, identify emerging resistance or readiness gaps, and proactively develop mitigation strategies. Preferred Skills and Experience: - Experience with program and portfolio management concepts and their application - Experience with EPMO Demand, Resource, and Capacity management methods and techniques - PMI Project Certifications (PMP, PgMP, PfMP, CAPM) - Experience MS Teams, Planner, Planner Premium, and Sensei

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.