Salary Range: $59,497-$68,422

IF YOU ARE HIRED PROVISIONALLY IN THE SUPERVISOR (SOCIAL SERVICES) TITLE, YOU MUST TAKE AND PASS THE CIVIL SERVICE EXAM WHEN IT BECOMES AVAILABLE TO BE ELIGIBLE FOR CONTINUED EMPLOYMENT.

The New York City Department of Homeless Services (DHS) is the largest organization in the United States dedicated to preventing and addressing homelessness. In partnership with other City Agencies and Nonprofit Organizations, DHS works to prevent homelessness before it begins, reduces street homelessness, provide temporary shelter, and connect individuals and families to stable housing-all with a focus on accountability, empathy, and equity.

DHS is committed to continuous improvement and employs innovative strategies to deliver high-quality services that support a swift transition from shelter to self-sufficiency. The agency manages hundreds of facilities and operates with a large team as well as a several billion-dollar budget to meet the diverse needs of New Yorkers experiencing homelessness.

The Division of Shelter Intake is responsible for the oversight of the day-to-day operations of the agency’s Single Adult, Adult Families and Families with Children’s intake and assessment sites, both directly run and contracted providers. This Division is responsible for ensuring that the City’s most vulnerable population can access shelter, per eligibility criteria, 24 hours a day, 7 days a week, 365 days a year.

The Department of Homeless Services is recruiting one (1) Supervisor I (Social Services) to function as a Supervisor who will:

- Provide technical assistance and supervision to the social services staff.

- Supervise staff in the maintenance of case records ensuring that a continuum of care in mental health, employment, substance abuse and recreation.

- Ensure case records are maintained per agency standards, kept up to date, contain pertinent information relevant to the ILP and meet the requirements established by the NYS Department of Social Services (NYSDSS).

- Review weekly statistical and narrative reports; evaluate staff in the performance of duties; coordinate and participate in case conferences; establish and maintain linkage to resources which meet the needs of residents; develop and enforce staffing schedules, ensure that adequate coverage is always maintained.

- Coordinate with DHS contracted sites and various City agencies in partnership in assisting our clients into independent living.


Hours/Schedule: Sunday - Thursday 3pm-11pm.

SUPERVISOR I (SOCIAL SERVICES) - 52311

Minimum Qualifications

A baccalaureate degree from an accredited college and one year of full-time satisfactory social casework experience.

Preferred Skills

- Excellent writing, communication and computer skills. - Proficiency with CARES.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.