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311 Business Support Manager

311 Business Support Manager

Posted on: 06/22/2024
  1. Full-time



  1. Exam may be required


311 Operations

$80,000.00 – $80,000.00

Job Description

This vacancy has now expired.

The successful candidate will serve as a Business Support Manager reporting to the 311 Customer Service Center. Responsibilities will include: provide leadership for business operations support and analysis functions; manage and coordinate the activities of administrative support staff to ensure efficiency and productivity; oversee the implementation of procedures to support division and agency goals; collect, analyze, and interpret data; conduct in-depth analysis of support activities to make recommendations; prepare proposals and high-level statistical reports; ensure compliance with organization policies; serve as the division lead for payroll, timekeeping and absence control functions for the 311 Customer Service Center in accordance with direction from agency partners; and coordination of special events and programming.

To Apply
Only permanent employees in the title and those that are reachable on the civil service list are eligible to apply.


OTI participates in E-Verify

Minimum Qualifications

1. A master’s degree from an accredited college or university, accredited by regional, national, professional or specialized agencies recognized as accrediting bodies by the U.S. Secretary of Education and the Council for Higher Education Accreditation (CHEA) in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field; or
2. A baccalaureate degree from an accredited college or university, accredited by regional, national, professional or specialized agencies recognized as accrediting bodies by the U.S. Secretary of Education and the Council for Higher Education Accreditation (CHEA) and two years of satisfactory full-time professional experience working in one or a combination of the following areas: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; or in management or methods analysis, operations research, organizational research or program evaluation; or in personnel or public administration, recruitment, position classification, personnel relations, labor relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation or fiscal management; or in a related area.
Special Note:
To be eligible for placement in Assignment Level II, individuals must have, after meeting the minimum requirements, one additional year of professional experience as described in "2" above.

Preferred Skills

The preferred candidate should possess the following: 3+ years of satisfactory work experience in an administrative capacity overall performance evaluation rating of Good or higher professional experience leading work teams advanced written and verbal communication skills strong collaboration skills excellent business writing and business math skills strong customer and quality focus excellent planning, coordination, and problem solving skills advanced knowledge of Microsoft Office programs including Word, Excel, Project, and PowerPoint excellent analytic, organization, and facilitation skills strong documentation skills strong time management skills and ability to coordinate multiple tasks simultaneously under tight deadlines in a collaborative and fast-paced environment.
55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Job ID


Title code


Civil service title


Title classification


Business title

311 Business Support Manager

Posted until


  1. Experienced (non-manager)

Number of positions


Work location

59 Maiden Lane

  1. Constituent Services & Community Programs