About the Agency:

The NYC Department Housing Preservation & Development (HPD) promotes quality and affordability in the city's housing, and diversity and strength in the city’s neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love.
- We maintain building and resident safety and health
- We create opportunities for New Yorkers through housing affordability
- We engage New Yorkers to build and sustain neighborhood strength and diversity.
HPD is entrusted with fulfilling these objectives through the goals and strategies of Housing Our Neighbors: A Blueprint for Housing and Homelessness, Mayor Adams’ comprehensive housing framework. To support this important work, the administration has committed $5 billion in new capital funding, bringing the 10-year planned investment in housing to $22 billion the largest in the city’s history. This investment, coupled with a commitment to reduce administrative and regulatory barriers, is a multi-pronged strategy to tackle New York City’s complex housing crisis, by addressing homelessness and housing instability, promoting economic stability and mobility, increasing homeownership opportunities, improving health and safety, and increasing opportunities for equitable growth.

Your Team:

The Division Tenant Resources HPD's Division of Tenant Resources (DTR) is responsible for the administration of rental subsidy programs, which consists of the Regular and Enhanced Section 8 Program also known as Housing Choice Voucher (HCV), Project Based Voucher (PVB), Moderate Rehab Section 8, Moderate Rehab Single Room Occupancy (SRO), Continuum of Care (CoC)-Shelter Plus Care (SPC) and other housing subsides. Through these programs, HPD serves approximately 40,000 households in all five boroughs. Over 9,000 landlords currently participate in our programs. DTR is responsible for initial application screening, confirming eligibility requirements, vouchering process and tenant briefings. As well as monitoring tenant and landlord compliance of their obligations under each program. DTR is also responsible for processing annual and interim recertification’s to update family income, asset and family composition and recalculate the subsidies, tenant moves and transfers, approved rent increases, Housing Assistance Payment (HAP) abatements and reinstatements to enforce Housing Quality Standard (HQS) inspection results and tenant reported changes.

Your Impact:

Move and Portability Specialists in the Division of Tenant Resources are expected to perform case processing and case management functions to provide necessary and important services to assist HPD clients. Move and Portability Specialists provide customer service via telephone using DTR’s call center system, on line via email accounts, and in person by facilitating appointments with the public as well as various stakeholders. Move and Portability Specialists are also expected to participate in tenant activity programs and conduct projects to coordinate functions, in an effort to improve tenant-management relations and to encourage participation related to Section 8 dealings. Move and Port Specialists will perform duties and responsibilities to ensure participant cases are accurately screened and reviewed for completeness and in compliance with Federal HUD Rules and Regulations.

Your Role:

- Manage a caseload of assisted or applicant households requesting to move
- Initial voucher application screening
- Determination and verification of eligibility
- Client briefings and voucher issuance {internal and external meetings}
- Assist with reviewing the units email account and virtual mail room in order to route documents and respond to inquiries
- May perform community outreach to assist Section 8 participation
- May perform administrative work in relation to records, files, invoices and reports including data entry and logging
- Prepare and send appropriate correspondence, HAP contracts, Port packages, track responses, and follow up
- Document case notes using in house database and electronic records
- Answer large number of phone calls using a phone operator system
- Rent calculations
- Review of yearly recertification’s of household composition and income/asset information
- Attend mandatory trainings

Qualification Requirements
1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and/or experience which is equivalent to "1" above.

- Excellent Communication Skills (both orally and in writing) - Call center/ Customer Service experience a plus - Great active listening skills - Comfortable working in a fast-paced environment - Strong time management and organizational skills - Excellent troubleshooting skills - Computer Proficiency - Bilingual a Plus - Section 8 or other Rental Subsidy experience a Plus Apply Online at Cityjobs.nyc.gov

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.