The Division of Shelter Operations oversees the day-to-day operations of the agency’s Single Adult, Adulty Families and Families with Children shelter systems, both directly run and contracted providers. The work done in this Division centers on the re-housing of all shelter populations and the implementation of programming/shelter initiatives. The Division is responsible for ensuring that all directly run and contracted provider sites operate within established budgets, ensure the health and safety of the individuals, and complies with all legal mandates, including federal, state, local laws, and regulations. This Division is responsible for making sure that services to the City’s most vulnerable population are delivered 24 hours a day, seven days a week, 365 days a year and throughout the five boroughs.

The Department of Homeless Services (DHS) seeks to hire two (2) Community Coordinators to function as Compliance Analysts who will:

- Coordinate case reviews, obtain, and organize case records, analyze case files to make an initial determination as to the completeness of the file.

- Conduct weekly calls to Providers to monitor compliance status of cases in shelter, request additional information/documentation to schedule Pre-Transfer Conferences.

- Utilize CARES, a system-wide case management system to monitor client activities and outcomes related to compliance and accepting and maintaining suitable housing.

- Work with the Rehousing Support Division (RSD) to rectify cash assistance issues.

- Close out incident reports in CARES and input client information in the Veteran HOME database, prepare weekly status reports, and make recommendations for transfer.

- Conduct field visits to attain materials related to obtain and organize case records, attend case conferences, monitor client attendance to Public Assistance (PA) appointments, and communicate with internal staff on all aspects of client responsibility and compliance process post implementation.

WORK LOCATION: 33 Beaver St, New York NY
HOURS/SHIFT: Monday - Friday, 9:00 am x 5:00 pm

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Excellent computer skills in the following applications is a must: Word, Excel, Outlook, and PowerPoint. Knowledge of the following computer applications is a plus: CARES, Pivot Chart, Chart Building and Analysis.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.