The New York City Department of Housing Preservation and Development (HPD) is the nation’s largest municipal housing preservation and development agency. Its mission is to promote quality housing and diverse, thriving neighborhoods for New Yorkers through loan and development programs for new affordable housing, preservation of the affordability of the existing housing stock, enforcement of housing quality standards, and educational programs for tenants and building owners.


Your Team:

Housing Preservation & Development Technology (HPD Tech) is the IT division within HPD. HPD Tech is committed to transform HPD through technology by promoting productivity and eliminating manual processing, shrinking costs, and increasing the pace of work.

HPD Tech works to improve effectiveness of business processes using core applications for flawless execution. HPD Tech empowers decision makers with access to quality (complete and accurate) information to anticipate and pro-actively react to building, neighborhood and market conditions.

Your Impact:

As a Business Analyst in HPD Tech, reporting to the Product Executive Director for Asset Property Management and working with stakeholders from the Asset Property Management areas of Housing Operations and Program Services, you will be integral in shaping requirements for homeless placements for the areas of HPD which plan, produce, and oversee the development of affordable housing in New York City.

Your Role:

HPD seeks an experienced professional to serve as a Business Analyst (BA). Your role will be to elicit, analyze, validate, specify, verify, and manage the real needs of the project stakeholders, including but not limited to project managers, technical leads, asset managers, property managers, and seekers of affordable housing. As a conduit between the various users and the software development team through which requirements flow, the work efforts will be focused on
A case and workflow management system helping homeless New Yorkers be placed in affordable housing units. The “Homeless Placement” project will be used to help link homeless New Yorkers to units that best fit their needs.


Your Responsibilities

- Business Process Analysis: Develop an in-depth knowledge of business operations, document business processes and work with stakeholders to design new processes to achieve strategic goals. Understand on a broad level how operations between different business units interact and flow together. Lead technology team discussions concerning business requirements.
- Business Data Analysis: Develop an in-depth understanding of enterprise data objects and attributes. Work with business stakeholders to define functional data needs for the creation of data marts.
- Communication and Implementation: Represent business as a subject matter expert in technical discussions. Must be able to convey requirements to developers, UI/UX, quality assurance testers and information modelers through process flows, user stories, and use cases. The BA will be responsible for working with vendors, to provide oversight during requirements analysis and User acceptance testing, to ensure that the solution based on the requirements meet end user needs and achieve business objectives.
- Team Member: Identify ways to assist other Business Analysts and the Executive Product Director through requirements development and analysis. Propose new product features and updates. Lead and facilitate ongoing requirements prioritization.

Required Skills:
- 4+ years of experience of analysis, requirements gathering, and/or operations analysis/process design.
- Excellent written and verbal communication skills, particularly being able to discuss business needs to both technical and non-technical staff.
- Excellent people skills and the ability to provide leadership in a collaborative, team-driven approach, and motivate others towards a common goal.
- Ability to work independently, take initiative, and work effectively with others.
- Analytical by nature with the ability to critically evaluate information and make the abstract simple to understand.
- Organized and comfortable working with the vast array of information gathered during elicitation and analysis and to cope with rapidly changing information.
- Familiarity with Agile and Waterfall software development life cycle approaches.
- Familiarity with UML process diagramming, including experience with Microsoft Visio.
- Advanced degree in a relevant field is strongly preferred (e.g. Business Administration, Public Administration, Public Policy, Computer Science, Information Systems, Urban Planning, Law, etc.).

1. A baccalaureate degree from an accredited college with emphasis in transportation, city or urban planning, sustainability, civil or transportation engineering, urban studies or design, architecture, business or public administration, economics, operations research, organizational behavior, or a related field; and two (2) years of satisfactory, full-time experience in an area related to the above-described duties; or

2. A satisfactory equivalent of education and experience. However, all candidates must possess at least one year of the experience as described under “1”.

The strongest candidates will demonstrate an intellectual curiosity and/or experience in public policy, affordable housing, real estate development, urban planning, and/or city government.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.