APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES CIVIL SERVICE TITLE OR BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE OR BE REACHABLE WITH THE SCORE OF 100 ON THE OPEN COMPETITIVE ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES EXAM (# 1121)

PLEASE NOTE PROPOSED SALARY RANGE FOR THIS POSITION $115,000- 149,350

The Division of Rehousing Operations, located within the Placement Division of the Department of Homeless Services (DHS) plays a pivotal role in implementing a comprehensive strategy for transitioning homeless clients, with a particular focus on seniors, veterans, and low-income families, into permanent housing. This involves deploying various exit strategies and support initiatives, including the provision of a range of voucher subsidies such as City Fighting Eviction and Homelessness Prevention Supplement (CityFHEPS), Enhanced One-Shot Deal, Family Homelessness & Eviction Prevention Supplement (FHEPS), and affordable housing opportunities.

Under the broad guidance of the Associate Commissioner for the Rehousing Support Unit (RSU), with considerable autonomy to exercise independent judgment, initiate actions, make decisions, and shape strategy. The Department of Homeless Services is actively recruiting an Administrative Director of Social Services (M-4) to function as Assistant Commissioner who will:

- Direct and oversee the daily functions of the In Shelter Packet Creation Unit, Clearance and Apartment Review Unit, and Packet Reviews & Rental Processing Unit. These units play a crucial role in expediting client move-outs by employing innovative strategies to support individuals and families in exiting shelter and regaining self-sufficiency. Define the scope of work within these units, set priorities, and provide direction, ensuring that key mayoral and commissioner initiatives, as well as other essential agency activities related to Rehousing Support, are executed comprehensively and effectively.

- Collaborate with the Associate Commissioner and the Chief of Placements to identify and overcome operational obstacles related to managing the development pipeline. Administer and monitor all activities pertaining to Clearance and Walkthrough guidelines to guarantee an efficient and seamless process. Ensure the effectiveness of the Customer Service/DHS Agency Hotline dedicated to Shelter Providers, Clients, and other stakeholders through timely and responsive support. Implement quality assurance processes to monitor and evaluate effectiveness.

- Provide support to Family and Adult Shelter Operations and Shelter Intake divisions by sharing rehousing expertise through best practice visits with designated high-level shelter staff and report findings to leadership. Foster partnerships with other divisions within DHS to enhance the quality of specialized housing services for clients facing barriers to permanent housing.

- Ensure adequate staffing and optimal functioning of the unit, addressing any high-level issues related to move-outs, relocations, and voucher subsidies.

- Take responsibility for coordinating actions related to clients' public assistance cases, ensuring they are in good standing to facilitate the generation of checks for clients moving out.

- Manage relationships with key stakeholders, including Housing Preservation and Development (HPD), New York City Housing Authority (NYCHA), landlords, and brokers. Identify and mitigate critical obstacles, explore potential rehousing opportunities, stay informed about emerging policies and procedures, and proactively enhance public relations. Design and oversee the implementation of new programs to meet client service needs in the context of rehousing.

- Oversee the authentication and issuance of mission-critical data, encompassing quantitative and qualitative data analysis, evaluation of best practices, and identification and assessment of opportunities for operational improvements aimed at cost reduction, consolidation, and efficient service restructuring.

- Administer management controls to monitor all activities, ensuring that operations adhere to agency mandates, federal, state, and city laws, rules, and regulations concerning client subsidies and grants, all in alignment with the agency's strategic objectives as outlined in the strategic plan.

1. A baccalaureate degree from an accredited college or university and four years of progressively responsible experience, in a large governmental agency, business firm, civic or community organization operating in the area of social services, including one year at the administrative or managerial level; or

2. Education and/or experience equivalent to "1" above. Graduate education or a license may substitute for up to a maximum of three years of experience in the area of social services, but not for the one year of experience at the administrative or managerial level as described in "1" above, as follows:

(A) A master’s degree from an accredited college or university in accounting, business, child welfare, counseling, economics, education, finance, human resources, labor relations, management, management science, nursing, operations research, organizational behavior, personnel or public administration, political science, psychology, sociology, social work, statistics, and/or urban studies may substitute for two years of experience; and/or

(B) Graduate education beyond the baccalaureate degree may be substituted at the rate of 30 semester credits from an accredited college or university in the area(s) listed in “2(A)” above for each year of experience up to a maximum of three years; or

(C) A valid New York State Registration as a Licensed Clinical Social Worker (LCSW) or Licensed Master of Social Work (LMSW) may substitute for three years of experience.

However, all candidates must have a baccalaureate degree from an accredited college and one year of experience at the administrative or management level as described in "1" above.

- Strategic planning and execution. - Financial management. - Leadership and team management. - Problem-solving and decision-making. - Communication and presentation skills.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City Residency is not required for this position

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.